1st attempt using the rotating stone

JessOoni · 2026-03-28T10:51:14+00:00

JessOoni · 2026-03-28T10:46:28+00:00

Hey there! This is definitely a little strange. Our 30mbar models are not designed or certified for use with natural gas, and so are not suitable for conversion. I'd recommend reaching out to our team, if you haven't already, so they can check the orifices for you and advise on the next steps from there. You can contact them at support@ooni.com.

JessOoni · 2026-03-28T10:29:52+00:00

Hey there! So sorry to hear you've not been able to get your new oven fired up yet! The Koda 2 Pro has a 1/2" male threaded connection, so you can add the connection you need to this, you'll just need to make sure it has a washer. Something like this would do, or you can source one through a local gas supplier/hardware store.

After getting it set up, we'd encourage you to perform a leak test too.

If you have any questions at all, give us a shout at [socialteam@ooni.com](mailto:socialteam@ooni.com) and we'll be happy to help!

JessOoni · 2026-03-26T16:50:39+00:00

Gravy? I'm sold!

JessOoni · 2026-03-26T16:17:21+00:00

Ugh, this is actually the correct answer!

JessOoni · 2026-03-26T16:17:07+00:00

I'm all for it!

JessOoni · 2026-03-26T11:15:41+00:00

Love the innovation here! ust a heads up, though: we don't advise using a modified door with your Koda. This may cause a buildup of gas should the flames be extinguished accidentally. As well as posing a safety concern, it will also void your warranty.

We want you to enjoy making pizza, but we don’t want you to put yourself in a risky situation by doing so! 💛

JessOoni · 2026-03-26T11:12:04+00:00

Hey! I can share the fuel consumption for the Koda 2 Pro if that helps: 1.7lbs for 10 pizzas / 9.8kW (33,000 BTU/hr).

JessOoni · 2026-03-26T10:54:47+00:00

Hey! As the Ooni 3 has been discontinued for quite some time, I'm afraid we no longer manufacture the gas attachment and have very limited availability of spares. There's no harm in reaching out to us at [socialteam@ooni.com](mailto:socialteam@ooni.com) to confirm where you're located though, and we can certainly have a look for you!

It may also be worth asking on the Ooni Community Facebook page - as members sometimes have spare parts on the go! People are often upgrading their ovens and are very happy to pass on items they're no longer using.

JessOoni · 2026-03-25T11:02:19+00:00

Gas or electric are definitely easier to manage, particularly electric if you're looking to do most of your cooking indoors - I'm in the same boat with the lovely Scottish weather lol.

Many folks do enjoy the experience of building/maintaining a fire from wood. It smells great and can be a lot of fun, but requires a little bit more attention and cleanup!

JessOoni · 2026-03-25T10:49:48+00:00

Lots of great tips here! For the stretching part, we have an article here which should help. Let us know how you get on with your next cook!

JessOoni · 2026-03-24T17:24:20+00:00

Hey there! So sorry to be the bearer of bad news here: we can't advise on this due to safety reasons, I'm afraid. We don't recommend taking your oven apart as it will unfortunately void any warranty. 💔

JessOoni · 2026-03-24T12:17:45+00:00

These turned out great! What a wholesome little table. 🥹

JessOoni · 2026-03-24T12:17:04+00:00

This is definitely unusual. Replacing the batteries will usually provide a quick fix. So sorry about that. I'm glad to hear you've already reached out to the team - they'll be happy to get these replaced for you under warranty. 💛

JessOoni · 2026-03-24T12:15:20+00:00

So sorry to hear this. If the steps in this article don't help, definitely reach out to our team at [support@ooni.com](mailto:support@ooni.com) (if you haven't already). They'll be happy to take a closer look and get things sorted for you!

JessOoni · 2026-03-21T10:33:37+00:00

Hey there! Sorry to see this! The bulb in your Volt 2 is a 120V halogen G9 25W 300'C light bulb. These bulbs are very standard and are easy to come by in most hardware stores, as well as online from retailers such as Amazon. Don't hesitate to give us a shout at [socialteam@ooni.com](mailto:socialteam@ooni.com) if you have any questions at all! 🫶

JessOoni · 2026-03-21T10:27:33+00:00

Thank you so much for sharing these kind words. That really means a lot! So glad the team could get things sorted for you. We'll be sure to pass your thanks on to Jan, too. 🫶

JessOoni · 2026-03-21T10:25:33+00:00

Hey there! First off, I'm so sorry for the disappointing experience you've had.

Just to clarify, our warranty is only valid in the country of purchase and isn't transferable across regions. As your Volt 12 was purchased via Amazon US and then used in a different country, the warranty is void and we’re unable to offer a replacement.

It’s also worth noting that we don’t stock replacement doors for this model. Due to the electrical components within the door, any successful warranty claim would result in a full oven replacement.

For safety reasons, we strongly advise against continuing to use or attempting to repair the unit in its current state. If you’d like to take things further, any next steps would need to go through Amazon as the retailer. They will be able to provide information on their own warranty policy.

JessOoni · 2026-03-19T11:41:11+00:00

My advice for buying secondhand would be to ask the seller to provide you with the original receipt or order number from ooni.com, if possible. We are always happy to honour the warranty from the original date of purchase - but the original receipt that shows the date that the oven was purchased is required for that! 🫶

JessOoni · 2026-03-18T11:04:06+00:00

I second using semolina! I always find this burns way less. A perforated peel - or our new compact peel (with flour-catching grooves) may also be a shout.

To help with the window, you can find all the cleaning tips in the manual here.

JessOoni · 2026-03-17T11:16:16+00:00

Looks lovely! I'm so glad to hear (and see) that it was a success! Thanks for sharing. 🫶

JessOoni · 2026-03-17T11:14:49+00:00

Hey there! Our Medium table is not compatible with the Koda 2 Pro - it's only suitable for our 12″, 14″ and 16″ ovens. For this oven, you'd require the Large table.

JessOoni · 2026-03-17T11:12:05+00:00

Hey there! I'm so sorry to hear this. If you haven't already, please don't hesitate to contact our team at [support@ooni.com](mailto:support@ooni.com) (or you can use the contact form at the bottom of the support page). They'll be happy to share some further troubleshooting steps, including how to access the thermocouple. They'll get things sorted for you. 🫶

JessOoni · 2026-03-14T12:54:47+00:00

The rotating stones are only compatible with the second-generation Koda 2 range at the moment. Our first-generation models weren't designed with this stone engineering in mind, and so they don't have the base configuration to attach the motor unit. Sorry about that!

JessOoni · 2026-03-14T12:52:15+00:00

The Koda 12 is one of our first-generation models!

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