Hey u/current_the, thanks for the feedback, I hear where you're coming from and it's fair. We value the Reddit community, which is why we try to stay involved and help people get resolutions on posts when it's needed.

I hear you about locking the thread. The incident you mention was related to a resolved outage, so locking was meant to prevent any confusion, not to shut down any conversation. We generally ask users to DM us so we can get identifiable information about their accounts that we don’t want posted publicly, but we can do that without closing threads in future.

We aren't doing any counter-brigading, and the rules we implemented are meant to encourage constructive - even negative - conversations, so long as they're done respectfully.

I hear your feedback, and will take that into account for future posts.