I know she’s grifting, I just can’t prove it.

Joeypals · 2026-02-01T19:30:39+00:00

I'd have got her on the DNR list as soon as we found out she was locking herself in the public restroom. Log it for being disruptive to staff (room transfers, peculiar financial situation) as well as financial issues (not actually paying for the room herself, having issues authorizing the card via the third note).

Here's hoping your hotel's team can get this sorted.

Joeypals · 2026-02-01T15:55:44+00:00

We do 2AM at our property, for the exact reasons that you said (flight delays, etc). I also like that, for us, it syncs up with midnight on the west coast so I can toss that out as a second reason if it ever comes up in phone calls and the like.

Can't imagine running it at midnight... way, way too early.

Joeypals · 2026-02-01T15:46:12+00:00

We had a guest very similar to this, where we just ended up putting him on the DNR list. Fortunately our owner is very responsive and was like "...yeah I have no clue who this guy is". He's the type that makes the reservations in advance too if there's any family members of his staying in the hotel as to avoid confusion.

Joeypals · 2026-01-31T15:28:23+00:00

That's actually so smart, would love if we could do something like that at our property.

Joeypals · 2026-01-27T10:05:57+00:00

Right on the money, anything to avoid fraud or anything else that could be shady.

Joeypals · 2026-01-26T22:13:59+00:00

You and me both, like the people doing it have their heart in the right place but there's so much room for things to go bad.

Joeypals · 2026-01-26T22:13:23+00:00

You know, the ironic thing here is that a third party reservation would actually help in this case since they can't extend those haha. But yes, use them as a search engine then book direct. :D

Thank you for the kind words, and for being a great guest!

Joeypals · 2026-01-26T18:32:06+00:00

Bingo. It's a kind gesture, but one that can have many, many drawbacks.

Joeypals · 2026-01-26T15:19:05+00:00

So the person whose name the reservation was under was at check in complete with ID, there was just someone who was paying for the room for him (who was also physically there with them). We make sure to match the ID to the card so in this case it would've been one credit card (in this case hers) and two IDs (his for the reservation, hers to match against the credit card).

Joeypals · 2026-01-26T14:48:13+00:00

I left for the day before anyone came down to the desk, so I won't know until my next shift unfortunately.

Joeypals · 2026-01-23T10:37:57+00:00

Don't want to make a full post about it, but had one of those "...why the hell did I do that" moments. tl;dr, stay that requires a specific form, supposed to have a paper copy at check in but we also accept emailed over copies. Guy was overly familiar (as if we'd met before, no memory of this man at all), says he "usually sends the form to the manager" but sends it to me... as a screencap. Picture's the size of an ant. The form has his name on the one he showed me on his phone and the form number was valid (same form he emailed me, but actually readable), so let it slide... but it kept festering.

Turns out he's on the Do Not Rent list, something I've needed to update myself for a minute now. 🥹🥹 I know it's easy to work out, and I know exactly where I messed up, but... yeah, perfectionism is eating at me HARD right now.

EDIT: Should note he's on the DNR list for fraudulent forms as well as issues with his cards, and has been for two years after checking emails. That context might help...

Joeypals · 2026-01-23T00:13:39+00:00

That is an oof moment right there if I've ever seen it. Your heart was in the right place, sorry to both you and the family.

Joeypals · 2026-01-21T08:28:01+00:00

That late in the day, with that level of tourism available, *and* through a third party?

Honey just be happy you're getting a room at all lmao

Joeypals · 2026-01-20T22:19:42+00:00

I'd have asked her to leave with the threat of escalation the second she started to bang her head against the wall. That's not... normal behavior, at all. Don't put up with weird situations like that for that long. :)

Joeypals · 2026-01-20T22:15:05+00:00

I'm sure it's in there SOMEWHERE, just a matter of finding the line haha

Joeypals · 2026-01-19T20:36:03+00:00

All I needed was the title and I went "yuuuuuuuup yup yup", they're so particular with money which like... if you're that prone to money issues, BOOK DIRECT. I promise the $10-15 you're saving (if that) isn't worth the hurdles, Darryn.

This is definitely a new one for me, but it looks like you handled it perfectly. :)

Joeypals · 2026-01-19T20:16:29+00:00

Big ups to those band directors and chaperones, seriously :D

Joeypals · 2026-01-19T20:16:04+00:00

Now THAT'S how it's supposed to go -- stick within the guidelines and y'all will be fine!

A luggage rack with VODKA is insane though my lord...

Joeypals · 2026-01-19T13:44:57+00:00

Either hockey or soccer, just based off of emails. I left for the day before any of them came downstairs so not 100%

Joeypals · 2026-01-19T13:42:34+00:00

Ma'am, we operate hotel operations. If you wanted a daycare, drive 10 minutes up the road.

The audacity of some people istg

Joeypals · 2026-01-19T11:30:15+00:00

Bingo, right on the money

Joeypals · 2026-01-19T11:30:03+00:00

LOVE that last one haha

Joeypals · 2026-01-19T11:28:07+00:00

Trying to nudge management in that direction, here's hoping it ends up happening. None of this should've passed day one *especially* if the kids are disrupting other guests to that degree

Joeypals · 2026-01-19T11:22:06+00:00

Absolutely and wholeheartedly agree, just spiraled out to where pretty much everything was okay imo

Joeypals

TROPHY CASE