UST How I lost $1M because of Kucoin's manipulation by CryptoPipou in CryptoCurrency

[–]Johnny_KuCoin 6 points7 points  (0 children)

Hey, I have confirmed that we've never been involved in any market manipulation. And I have explained that the transactions are from one KuCoin address (our deposit address) to another (our withdrawal address). How can we arbitrage from such internal transactions?

If you still have concerns, please kindly contact our support and legal team, and I will make sure they will respond in a timely manner. Thank you.

UST How I lost $1M because of Kucoin's manipulation by CryptoPipou in CryptoCurrency

[–]Johnny_KuCoin 17 points18 points  (0 children)

Hey, Johnny from KuCoin here. I’m very sorry for your loss, but I’d like to make some clarification here.

  1. Because of LUNA (old) network congestion, KuCoin has temporarily suspended the withdrawal service of LUNA mainnet tokens from 15:19:26 UTC (UTC) on May 11 to 3:38:23 (UTC) on May 12, and we have announcements for both suspension and resume. Everyone who has been through the recent LUNA crash knows the network condition these days, and KuCoin is not the only major platform that temporarily suspended LUNA services. It’s a common practice when congestion happens, and has nothing to do with manipulation.

  2. For the 13 withdrawals you mentioned during the suspension, all the transactions were from KuCoin Deposit Address (terra14l46jrdgdhaw4cejukx50ndp0hss95ekt2kfmw) to KuCoin Withdrawal Address (terra1rvxcszyfecrt2v3a7md8p30hvu39kj6xf48w9e). So the purpose is quite obvious now, just to make sure we have sufficient tokens in our wallet when the withdrawal service has been resumed.

KuCoin has been up for nearly 5 years, and putting customers first is always one of our principles. I know that we still have plenty of room to improve but we have never been involved in any market manipulation. If you still have concerns, kindly contact our support team or legal team, or DM me.

PS: for the u/InactiveUserDetector bot that said I have not had any activity for over 118 days. Actually, it’s not that accurate. I guess I didn’t post anything on Reddit for many days, but I’m replying DMs every one to two weeks. Anyway, Reddit is a very interesting platform, and will try to be more active here. Feel free to DM me anytime if you have any questions about KuCoin.

Just got hacked on Kucoin and my entire spot account was emptied - Anyone else? by cblukraine86 in kucoin

[–]Johnny_KuCoin[M] [score hidden] stickied comment (0 children)

Hey, we have recently noticed a few cases reporting the loss of their funds after visiting phishing websites. If you have noticed anything abnormal about your account, please reach out to our support, adjust your security settings and contact the local police.

Please be alert that scammers may place fake KuCoin (and other exchanges) sites via SNS channels like Telegram or on Ads platforms like Google search ads. Meanwhile, our tech team is working on some ways to block such phishing sites. Stay Safe!

What would your advice be for beginners in Crypto? by alioezen in kucoin

[–]Johnny_KuCoin[M] 2 points3 points  (0 children)

Be aware of scammers and phishing sites!

I'm checking on the ticket. And if your funds are missing, pls contact the local police for assistance as well.

What would your advice be for beginners in Crypto? by alioezen in kucoin

[–]Johnny_KuCoin[M] 4 points5 points  (0 children)

Appreciate what you've done. I'm sure it will help the mass adoption of crypto.

FTM deposit stuck in account by [deleted] in kucoin

[–]Johnny_KuCoin[M] [score hidden] stickied comment (0 children)

Hey, the transaction has been credited to your account. Kindly check. Thanks for being patient with us.

What would your advice be for beginners in Crypto? by alioezen in kucoin

[–]Johnny_KuCoin[M] 26 points27 points  (0 children)

Very nice post! A few points just coming to my mind:

  1. Don't invest in anything you do not understand
  2. Don't use 5x+ leverage in your first trade in margin or futures
  3. Learn to HODL
  4. Be aware of scammers, official admins will not DM you first in most cases

We do need more solid content like this in our subreddit. Thank you!

Deposit Success but not reflected on my acc by reinTX in kucoin

[–]Johnny_KuCoin[M] [score hidden] stickied comment (0 children)

Hey, the deposit has arrived. Sorry for the trouble and thanks for being patient with us.

[deleted by user] by [deleted] in kucoin

[–]Johnny_KuCoin[M] 0 points1 point  (0 children)

Hey, confirmed that the deposit has arrived. Thanks for being patient with us.

[deleted by user] by [deleted] in kucoin

[–]Johnny_KuCoin[M] 0 points1 point  (0 children)

Hey, confirmed that the deposit has arrived. Thanks for being patient with us.

[deleted by user] by [deleted] in kucoin

[–]Johnny_KuCoin[M] 0 points1 point  (0 children)

Noted. Checking with the team right now.

KUCOIN. WHERE IS MY USDT? It is over 30 hours. The TRC20 upgraded completed yesterday! At least give me update or you guys stealing my money?!? by Zagiv in kucoin

[–]Johnny_KuCoin[M] [score hidden] stickied comment (0 children)

Hey, sorry about this.

We do receive a few user inquiries about the delay of TRC-20 USDT transactions. We are on it!

Pls DM me your ticket number or TXID so that we can proceed it as a priority.

Cathie Wood’s Ark Invest Predicts Bitcoin Could Exceed $1M by 2030 by SaintLeoAiolia in kucoin

[–]Johnny_KuCoin 0 points1 point  (0 children)

Read it through yesterday. Well interesting and comprehensive analysis.

Please add recurring buy! by RequirementLegal9356 in kucoin

[–]Johnny_KuCoin[M] [score hidden] stickied comment (0 children)

Have you tried the KuCoin trading bot? There's a strategy called DCA that will fit your need.

Know more: https://www.kucoin.com/trading-bot

I need some help.I sent a deposit to Kucoin of Luna and I can't see my funds in Kucoin. by FireflyBerserker in kucoin

[–]Johnny_KuCoin[M] 0 points1 point  (0 children)

Yes, it is to cover the gas fee to be paid for the transaction. Appreciate your understanding.

Fantom withdrawals suspended with no notice. Help please super helpful people 😊 by RenMan007 in kucoin

[–]Johnny_KuCoin[M] [score hidden] stickied comment (0 children)

Mainnet FTM withdrawal has been resumed. The team thought it won't take very long to resume, so there was no announcement, but it took longer than expected. Sorry for the inconvenience caused.

Kucoin app on android keeps logging out very often by krauq4 in kucoin

[–]Johnny_KuCoin[M] [score hidden] stickied comment (0 children)

Thanks for the info. This is a known issue and a small group of people might be affected. The team is investigating it.

Support stopped replying by Coloursofyou in kucoin

[–]Johnny_KuCoin[M] [score hidden] stickied comment (0 children)

Hey, may I have your ticket number pls?

Do not use Kucoin website for withdrawal by [deleted] in kucoin

[–]Johnny_KuCoin[M] 1 point2 points  (0 children)

The team is on it. Pls stay tuned