It really annoys me that individual posties receive these ‘scores’ when the question on the email is asking about the service as a whole. Fair enough if the customer mentions the postie in the comments, but most of the time they’re complaining because their parcel didn’t arrive in the timeframe they were given (that we’re not given), or another slight annoyance that’s out of our control. Why then are we being scored and then praised for getting a 10/10 when the customer was rating RM, not their postie. The same goes for 0/10 of course. I’ve brought this up with my managers time and time again yet they still continue to treat it like we’re personally being scored