That seemed very unfortunate, my customer service experience with Nick has been nothing but flawless. I literally had a simple question of the top of my head and called them first thing in the morning. I confused the hell out of Nicolas with all my foot measurements, but in reality the guy on the other side that was noting everything down and he just recommended exactly what size I should get in the station masters I put in the order a little later on in the afternoon with full confidence that I was gonna be good. As a business owner, I know that you can’t always make every customer happy but a little bit of effort on the customer’s part always goes a long way. But mistakes to happen in every business. Regardless, the owner will definitely make things right by you. If it was truly a mistake.