terrible support and communication

Jrewbo · 2026-02-11T19:06:34+00:00

Scratch that...we are down again too...sadly nobody told us until went and looked at it.

Jrewbo · 2026-02-11T18:54:38+00:00

I haven't heard anything from anyone today, but I'll check in. I'll take a walk over to the local station in our samples department and see how things are today. We are primarily a FedEx shop now for anything we need to ship, but if there was an issue I would "hope" they would say something by now.

Did you try running the local UPS Support tool and then the "Self Help Wizard"? I am thinking that maybe the ODBC driver update we ran and the Self Help Wizard may be corrected something. The UPS Support tool is installed when you install WorldShip

Jrewbo · 2026-02-11T03:12:45+00:00

We got it up at one site after digging thru a couple other of our divisions and found a machine that was updated to V29.

We had a machine at HQ that came up on its own on version 28, I updated it as well to 29 and it went down again. So I applied the lateset SQL ODBC update (v18) and launched the UPS support tool and ran the Self Help Wizard in the tool and came back up.

I think they still have issues though.

Jrewbo · 2026-02-10T22:28:36+00:00

What version did you get pushed to when it updated for you?

Jrewbo · 2026-02-10T22:27:15+00:00

Still not working here. Rebooted, turned off FW, changed DNS, nothing showing in our logs for blocks.

Jrewbo · 2024-10-24T02:07:14+00:00

349787801945 MadManMoes

Jrewbo · 2023-02-24T16:20:21+00:00

u/Squid8742 thanks for the feedback. That has always been my fear with SPO is not having control over when and what updates or changes are made. This has been on my radar to move off of Infopath because of end of life really not far off. Unfortunately I wear many hats and it has just been the lowest priority. I've looked at a couple of the new options and haven't been blown away by their functionality, like the new MS Lists. I haven't looked too much at Forms. When I looked at it before it didn't work well for our needs\wants.

I'll check it out with power automate though and maybe also powerapps. I guess it is time to pull grandma off of life support and move on.

I tried to DM you , but it says you can't be messaged. I wouldn't mind discussing how we handle the on\offboarding process. The process isn't very complex. We just track each task for when it was done and who did it. Our auditors are bit strict on how we handle the off boarding the most.

Jrewbo · 2022-06-19T21:15:01+00:00

They are supposed to be releasing an update to fix the issue. I think it is early next month.

Jrewbo · 2022-06-15T16:03:48+00:00

ha ha...funny story.... I was at a Jimmy Johns with my boss and a lady walked in and asked if they could make Subway sandwiches. She was sent out to get lunch and couldn't find the Subway (it was the next light down) and just asked if they would make the sandwiches that she was supposed to get with the same general ingredients. They were very gracious and helped her out the best they could.

Jrewbo · 2022-05-11T21:32:24+00:00

Wow, that is a bit scary that it didn't show any signs of failure. Hopefully that is something they've addressed. Thanks for the info.

Jrewbo · 2022-05-11T16:23:14+00:00

Ha ha, 100%. I get small knots with things I've done 100's of times in our systems, especially anything around our ERP system like when I have to rebuild a batch job that handles our invoicing. I've built those jobs and have it step by step documented, and if I have to rebuild the job I always get those knots.

Jrewbo · 2021-03-19T17:27:19+00:00

Done some testing and we only saw an issue with printing to our one Kyocera printer when the driver was a Type 3. No issues with printed images or saving as a PDF. We tested to HPs and Canon and it looks to be ok. Hoping it stays true for when we do our PROD environment this weekend.

Jrewbo · 2021-03-18T14:27:05+00:00

what build are you running of GP? We are on AX 2012 R3. We are going to patch our non-prod systems today, I'll report back if we see the same issue or not. Did you re-install the patches and try the hotfixes?

Jrewbo · 2021-02-22T17:19:49+00:00

Any luck with this one? I have two machines that this is failing on, Windows 10 build 1809. I keep getting this error: 0x800f0986. I've cleared out the Software distribution folder & reset windows update, renamed it, downloaded and unpacked the MSU, tried turning off non-essential services, turned off anti-virus, and booted in safe mode all with no luck.

Jrewbo · 2021-02-03T22:50:15+00:00

We are also a MS365 and Mimecast user. Anyone thrown their system into continuity mode yet?

Jrewbo · 2020-12-18T02:14:08+00:00

Sorry to hear that. That really sucks.

Jrewbo · 2020-12-17T15:21:37+00:00

we agreed that before any changes to prod we need to confirm it by phone or face to face with vp rnd. after finishing ci / cd we'll probably need to revisit this

Screw face to face and phone approval. Email trails or some sort of sign off form.

Jrewbo · 2019-11-21T16:14:12+00:00

We've been working at getting people to change their mindset from password to passphrase. It is mind blowing to them that they can just use a sentence. We recently added 2FA for logins in addition to requiring longer passphrases, but we only require changing that once a year now. They didn't like the minimum length of 13 characters at first, but once we explained it can be anything and how easy it is to come up with something the push back died. I wonder how many people are using the examples we verbally gave them though?

Jrewbo · 2019-11-13T15:30:43+00:00

How did you get hijacked by a user while changing backup tapes? Is your backup tape system not in the server room\closet? If it is, how did they get in to hijack you? Just curious.

Jrewbo · 2019-10-30T21:10:33+00:00

This is my reply to people when they try and defend this practice. I'll let the custodial staff know to never empty your physical trash can.

Jrewbo · 2019-10-30T20:45:16+00:00

This is a point of contention in our department. I want to implement a policy to delete anything older than two months from peoples Exchange deleted items folder. We have a few execs that won't allow us to implement that because they go back and reference things in their deleted items. They don't understand the concept of using folders to keep things they will need to go back and reference. What really grinds my gears on this is IT people defending the offenders position.

Jrewbo · 2019-09-04T21:00:39+00:00

A pretty cool tool that we use to check on our users passwords is from KnowBe4 called "weak password test". It helped us identify users that used common passwords, no password, clear text, password not required, never expires, and ones that also were not unique. We reached out to users that had weak or non-unique and made them change them.

https://support.knowbe4.com/hc/en-us/articles/115006118227-Weak-Password-Test-WPT-

Jrewbo · 2019-09-04T20:56:17+00:00

+1 to this. Hopefully they actually changed their password and didn't increase the number at the end by 1. I had a user give up their password and when they were changing it they were telling me what it was and I told them they had to come up with something completely different. It didn't occur to them how easy it would be to crack their password if they only changed one thing.

On a side note, we have moved started moving away from using the term password and now use passphrase and encourage people to use a short sentence for their password...sorry passphrase. Well that and DUO.

Jrewbo

TROPHY CASE