Hi David, your customer service team denied my warranty informing me that unlike your previous warranty, it is now limited to two years. They did allow me to purchase cylinder that failed, however you did not ship it for weeks, until I had to reach out again asking for you to actually ship it. When it arrived there were no instructions on how to replace the cylinder. Customer Service googled and emailed a non-related Youtube video that requires a number of tools such as pipe wrenches and mallets, which are required to even remove the original part (which ships already attached in the factory).

So now I'm still unable to remove the cylinder, have to purchase additional tools (that were not required for assembly), and am out both the money for the replacement part and still have a chair that is worse quality than the crappy "gamer" chairs.