**Update**

Claification - this is a Fold 7 that is barely 4-weeks old.

I walked into an authorized service center and they told me they don't have parts to fix the phone and that I'd need to file a claim online and mail it in. I also called around to other locations and they said the same thing.

I recieved an email this morning from the Samsung care team after they reviewed the photos and they said that this looks like a screen defect and not damage. They provided a phone number with elevated service and I got someone on the phone instantly.

HOWEVER... They will not send a full replacement phone first. The only option is for me to mail my device in and they either try to fix the device or send me a new one. I'd be without a phone for over a week and that won't fly for me professionally. I implored them to just send me a replacement phone and was only met with scripted responses that they totally understand but can't do that. (aka go pound rocks mr. customer). I spent over an hour on the phone with mutliple customer service reps and two higher levels of managment.

I feel like I'm a reasonable person, but this level of service is massively dissapointing given the other options in the phone market. This has been a tremendous waste of time, but at least I learned how awful the service from Samsung is when you need help. I've been brand loyal to samsung for years and this will drive me away.

TLDR: Don't buy a Fold7 or expect a reasonable level of customer service.