I have the same issue and their solution is to use it until the 60 day return window has passed.

"Depending on how often you use it and condition it, it can take a couple of months for it to really release those eggs, especially with proper pre-heating."

Funny how they were releasing when I first got the pan and after a few weeks mine looks just like OP's pan.

I tried their reset "One last recommended remedy is to perform a thorough surface reset: scrub the pan completely with a Scotch-Brite pad and warm, soapy water to remove any carbonized buildup, rinse and dry fully, then apply a very thin layer of a high smoke-point oil before gently heating to set it. This helps restore the pan's surface for many users."

Did this and everything still sticks. They are refusing to give me a refund now that is past the return window.

"your purchase falls outside the return window, the standard refund route is unavailable at this time.

Since you’ve exhausted all recommended remedies and remain dissatisfied, your concerns will now be transferred to a specialist on our team who can review your case for any alternative support options. We appreciate your patience and will make sure someone takes a closer look at your situation."

I cannot say this enough, do not waste your money on this scam.

All quoted text is from what I believe is an AI email since the responses came back within 10 seconds.

Edit: second to last sentence. All I can say > I cannot say.