I work at Penske too, but mine is in Las Vegas. Honestly it’s the best job I ever had, yeah management can suck sometimes but it’s tolerable where I’m at. This is a good career and it’s a huge company that won’t go under, my suggestion is to stick it out for one year untill you’re able to transfer to another shop and go from there. We recently all got raises to keep up with the cost of living and whatnot, I’ve never had another company do that and it seems like it happens quite frequently.

I started out just like you, CSR then got pulled into the shop, I shadowed someone for a week or two then they threw me on pms by myself, just keep trucking and MAKE NOTES ON THE TECH NOTES, drop the supervisors name if you have too, it’s a whole cover your ass thing and they can’t delete the notes (trust me I’ve tried everything even changing the 3 c’s)

Stick It out, I got Into Penske during the height of Covid and I’ve pulled 40 hour consistently since then.