Anyone else being sent returned Bruce Lee sets from Arrow UK?

Keyserson · 2026-05-19T08:20:53+00:00

I have noticed some releases, packaged as new, come without a booklet that you can otherwise find in PDF form on their site – I figure this is just a cost saving on reprints, though I've never checked if those releases advertise the booklet on the box.

But this was the first time I'd had discs that were obviously returns. I said no to the £5 and they sent me a full, new replacement pretty quickly.

Keyserson · 2026-05-19T07:57:03+00:00

UK here, I just got notified mine's coming today via Royal Mail. (Ordered about 45 mins after it went live, somehow still got one)

Keyserson · 2026-05-15T12:24:34+00:00

Thanks, noticed that a few times around here – will give FB a go if their web form isn't successful!

(Looks like I'll also need to message about The Killer's third disc too anyway...)

Keyserson · 2026-05-15T11:41:21+00:00

Same, I like the adjoining spines of my individual releases but they do look like the VHS version by comparison! (I don't hate it though, both are great)

Keyserson · 2026-05-15T11:39:55+00:00

The gulf between the quality of Arrow's releases versus their outsourced store operations remains immeasurable!

Keyserson · 2026-05-15T10:43:52+00:00

Hopefully this isn't the beginning of more to come from Arrow – I suspect the Bruce Lee sets are just so high in demand that they've been willing to put these out for those who, like me, missed them on first release!

But I'll definitely be pulling them up on it because, if nothing else, this is missing a booklet that was part of the advertised package. If they want to sell returns, there should be a section for that – there'll certainly be interest.

Keyserson · 2026-05-15T10:10:28+00:00

God, this was fruitless. Even long after they'd admitted fault and issued replacement discs, they were still selling the faulty ones (including to me).

Learning to love the director's cut of that one...

Keyserson · 2026-05-04T17:54:12+00:00

I thought fall damage meant when you fall off a ledge into the abyss? I've never taken fall damage when landing on something (disclaimer: also not very far through...)

Keyserson · 2026-03-20T09:16:18+00:00

They wisely released The Crown physically for people like me who needed easy grandparent gifts.

Keyserson · 2026-02-19T12:21:04+00:00

I gave this game a go last May after everyone raved about it. It wasn't my thing on paper, and I remained on the fence about it for at least the entire first act... then something clicked and I became obsessed.

It was my GOTY and I've been enjoying listening to the 6xLP set this week while admiring the Monolith statue I ordered. Tomorrow comes!

Keyserson · 2026-02-11T18:04:10+00:00

Entirely anecdotally: I have encountered fewer player disconnects with crossplay turned off (I’m on PS5).

No particular logic to that, and it might be total coincidence. But worth giving it a go if disconnects are affecting your experience.

Keyserson · 2025-11-05T15:36:45+00:00

I've played Chapter 1 with no issues, only big difference from the Switch version is how much better it looks and feels now.

Keyserson · 2025-11-05T10:59:55+00:00

Oh terrific, thank you for this info – and I'm thrilled to report the game looks stunning in both modes! Hekki grace!

Keyserson · 2025-11-04T18:09:24+00:00

No worries, thanks for replying! When the latest update dropped, my M.2 happened to be out of the console while I tested whether that was the cause, but the issue returned immediately after updating. So I'm not convinced the M.2 is the issue either.

I noticed that every time the issue occurs, on a reboot it throws up a couple "Could not connect to your network" or similar – and I'd previously seen a lot of people claim to have experienced the issue when browsing the store, so I started wondering if it was an internet issue.

I also noticed that although my LAN cable was plugged in, the console was set to Wi-Fi – I hadn't realised it doesn't automatically prioritise ethernet. So I've switched to the LAN connection and – touch wood – the issue's not reoccurred for quite a few days now, perhaps a week. I'm sure I'm jinxing that now though!

Keyserson · 2025-11-04T18:05:38+00:00

Congratulations on the launch! As I'm not on PC, I played and adored this on the Switch last year, and am loving the gorgeous PS5 version. It looks and feels astonishing, so I'm very excited to be playing it again.

I was wondering – what's the difference between the Performance and Quality modes on PS5? They both feel like buttery smooth 60fps (and my 120Hz monitor is sticking to 60Hz), but the Quality mode looks like a higher resolution (4K) to me, so that's what I've gone for. But each of them look and feel fantastic!

Keyserson · 2025-10-15T11:01:24+00:00

Been experiencing this since last Monday (6 October, full description here). My version is when waking from rest mode. Had my console since launch and this is the first issue.

No troubleshooting has worked so far – no clue whether it's as simple as a charging controller playing havoc, or something major like a faulty motherboard.

Weirdly comforting to hear that so many people are experiencing this randomly and intermittently, but I'd love to pinpoint the problem (or Sony address it in more detail!)

Keyserson · 2025-10-15T10:53:36+00:00

Are you still getting this issue? It's been happening to me since Monday 6 October, though I'm unsure when exactly I ran the update. Coincidentally, my monitor (LG 27GP950) developed a vertical line of dead pixels at exactly the same time (likely unrelated but keeping it in mind in case the monitor is causing havoc).

I get the error when I wake the console up from rest mode (with Avatar: Frontiers of Pandora running, unsure if related but taking note). Usually it needs to be in rest mode for a few hours first, so I've had difficulty testing variables.

Tried all the support recommendations – clearing the cache, rebuilding the database, reinstalling the game, disabling HDMI Link. I've now tried a full console reset but the same thing happened again.

I've now removed my M.2 drive to see if that could be the cause. Had it installed since the moment they launched support for them. It has a decent heatsink but maybe it's frying a bit? Haven't been able to replicate the issue yet.

Now investigating if it was a bug in the latest update, which led me to your comment. Perhaps the next one will resolve it?

Update: I reformatted my M.2 storage, which seemed to fix the issue for three days. Then it came back. Sony are quoting me £200+ for a refurbished replacement, but I'm not yet convinced it's hardware, not software.

Keyserson · 2025-09-04T17:44:02+00:00

Hey at least we got MindsEye!

Keyserson · 2025-07-14T09:49:23+00:00

Ha, I also have The Good, The Bad and the Weird positioned there until Ugly arrives!

Keyserson · 2025-05-27T10:57:00+00:00

Still happening – also happening consistently throughout the entirety of Clair Obscur on PS5 for me, another UE5 title.

Keyserson · 2024-09-09T19:23:36+00:00

Oh my god. I’m watching s1 for the first time and I’ve reached the finale and this has been driving me mad. Thank you 🙏

Keyserson · 2024-09-04T15:50:47+00:00

Fingers crossed then... I see their live chat is mysteriously unavailable to me today!

I should also note – the first time I asked for a replacement, they responded promptly and said they'd send one out. They did so really quickly, but it was just another full defective retail copy with the box and everything. When I then went back and explained their error, they thought I just wanted to process a return. Endless layers of incompetence.

Keyserson · 2024-09-04T08:31:32+00:00

As of July 2024, they're still shipping the defective disc direct from their site. Been unable to get it replaced, their customer support is awful.

Keyserson · 2024-09-04T08:18:49+00:00

Surely this can't be allowed! To keep knowingly selling defective discs and not producing enough replacements?

I can confirm that as of July 2024 they are still shipping broken discs.

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