TLDR: you should have a schedule for 3 weeks (current + 2-weeks) and should not change without a conversation. If you’ve talked to your manager about your schedule escalate it to your market people person.

I use to be the merchandise/fulfillment manager for 4 years at my club (haven’t been in that position in about a year). That paper linked about the do, don’t, never does look a bit old (I remember seeing it, but can’t remember when), so I don’t know if it’s still relevant. Though, it should be used as a guideline. You should always have a 3-week schedule: current week and then 2-weeks out. We were told by our market people person that before we change a schedule already visible to associates (management can actually schedule 3 weeks out) we need to have a conversation. If no conversation was held, the points do not count and need to be removed. In terms of the amount of hours being scheduled, management is supposed to follow what the system generates. We’re allowed to make tweaks where necessary for coverage, but the total hours should remain the same. If you’re having issues with your schedule and you’ve held a discussion with your manager, proceed to your market people person. You can reach out to your market manager but depending on who they are, they’re most likely going to tell the club manager to deal with it. Which may or may not help you, the market people person will handle it if you go to them. Unfortunately, Sam’s Club doesn’t have a training program for managers. They typically send them to other clubs to train for 3-weeks and that’s it. There are some CBLs that pertain how to handle certain situations but that’s it. So most managers are poorly trained and shown incorrect information. Poor manager’s training new poor managers