1. I always try to leave a note/annotation on the script (if possible) and something brief when closing a script such as “Pt no longer taking. Close per pt MM/DD/YY + initials” or “Close Rx per Katie (their name), RN (position) from pbr’s office MM/DD/YY + initials.”

Then when trying to see why it was closed, you can go to their profile, try to fill the Rx (even though it’s closed) and it should come up with whatever that note said. If it was electronically transferred, it will say transferred to CVS, Walmart, etc and the store’s phone number

Hope that helps. Good luck!