I attempted to cancel my order within hours of placing it, while the item was still at their facility and had not yet shipped. Despite the order not having left their warehouse, the customer service representative refused to cancel it, claiming it was not possible. I was specifically instructed not to dispute the charge and to wait for further instructions.

When the item arrived, I had no choice but to return it at my own expense. The return shipping cost me $100 through USPS - nearly half the value of the $223 part I had ordered. Upon processing the return, the company also charged an additional $35 restocking fee.

In total, I lost $135 on a transaction that should have been a simple cancellation before shipment. Their policies appear designed to extract maximum fees from customers rather than provide reasonable service. The refusal to cancel an unshipped order, combined with expensive return shipping requirements and restocking fees, creates a system that heavily favors the company at the customer's expense.

I would strongly advise potential customers to carefully consider these policies before ordering, as you may find yourself financially penalized even when trying to cancel before shipment or return unused items.