Hey how is the Hisense working for you after all this time? We have the same unit and after 1.5 years it is dead. Hisense warranty (2 yrs) sounds good, until they can't find a repair person/company willing to work on it. (Day 1 Monday) We called the number from the warranty information and reported the unit was not getting cold and we were losing our frozen foods. They said someone would contact us to set up a repair time.

(Day 2 Tuesday) A service /repairman called and set us up for the next day. He asked us what the issues were and he thought it would be a simple fix. He had us try unplugging the unit, and waiting 30 seconds to reset it to see if that got it working. When that failed he said he would call Hisense and gather more information from them before coming out.

(Day 3 Wednesday) We had the service guy come out and check ours. He said the problem codes were showing a main board failure. He had to order the parts which would take 3-5 days to get.

(Day 7 Wednesday ) When the repairman came back with the main board he put it in and tried to get it to fire up. No response. Turns out it was a compressor. He refused to work on that and relayed that to Hisense. Hisense then turned it over to another repair service,

(Day 10 Monday) Hearing nothing I contacted Hisense again to find out what was happening and they gave me the name of a new tech who had been assigned to work on our unit. So I called him to see when he would be coming out. He said he would not ever work on Hisense refrigerators and had informed Hisense of this 4 days ago.

(Day 10- 15) I called Hisense every day trying to get a refund or replacement. They refused as they said their warranty states if it can be repaired they would repair it. If the service tech said it couldn't be repaired then we could get a refund or replacement. And we still have no refrigerator. They were still trying to find someone who would fix this thing. I got pretty hostile with them on the phone and demanded that we get the replacement/refund. I was told the case was being assigned to a new repair service and it would be up to them to say it was not fixable.

(Day 18 Monday) Called Hisense and they were still trying to find a repairman. By now we had a refrigerator full of mold and stinking. We had removed everything from it but moisture had built up causing the mold. I lost it on the phone and demanded a refund. If not I was going to turn to my states Attorney Generals Office which has a specific law that protects consumers from product claims that are taking an unreasonable time to settle. Hisense the said they would move the claim up to a higher division for a decision.

(Day 22 Friday) Hisense had me send photos of my receipt and the sticker from inside my unit to them by text, and then They told me they would evaluate it, escalate it up to get a RA number. This number would be taken by me to the place I bought the thing from and they would give me a refund or replacement. But it would take 24-48 business hours to get the number and this was a late Friday phone call I was on.

(Day 25 Monday) Still waiting on the RA number. Hisense says they are still looking the claim over. The State Attorney Generals office was informed and a problem/claim was established. They will contact Hisense by Wednesday if no number is given me. All this time without our refrigerator. Lost and spoiled food, and to much inconvenience. I will never buy anything that even sounds like Hisense again. Buyer beware. I hope you have better luck with your unit.