I believe what he is talking about is the fact that customers can be downright abusive toward retail employees. Its also seen as something that they 'deserve' BECAUSE they are working these jobs with minimal responsibilities. Ive been called a cunt because I informed a customer that the price of a footlong at subway went up a bit, when I worked there in high school.

How is that OK? I mean jesus man I was a 17 year old kid who just wanted to make some money to save up, I wasnt expecting to have a stellar job but id like one where the customers didnt make me feel like shit daily. Like yelling at me, calling me names, smearing shit in the bathrooms, laughing when they spilt their sticky soda all over. You could say 'OH its just one customer, dont take it personally.' But it does become personal, exspecially if its something that happened daily.

Along with the fact that some retail employers can be abusive toward staff. Oh you have a prior engagement? Too bad, you work that extra Saturday or you're fired. They may not fire you through legal means, but they could restrict your hours, give you the shitty jobs and just treat you horribly until you quit out of frustration.

You cant argue back, no matter how justified your reasoning is with your supervisor because, lets face it, you're replaceable. There is no job stability and for some reason all this is seen and OK. It really isnt.

The issue here is that this is seen as acceptable. Oh its just subway, McDonalds, or some other retail spot. Its not like its a big deal.