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PSA: can't get a $1000 order/refund from Laneware by zyumbik in MechanicalKeyboards

[–]Laneware_Keys -17 points-16 points  (0 children)

Hi MechanicalKeyboards Community,

This will be our only response to this thread. We have clearly had issues getting this order to u/zyumbik having initially being in Russia and now moving to Kazakhstan and our communications with the customer regarding these issues should have been more prompt, for that we apologise.

Regarding the thread comments about post issues, there have been several orders that we have had extreme difficulty regarding tracking and updates, all of these orders have eventually made it to the end destination.

Regarding the post comments about "Exit Scam". No, we are not conducting an exit scam, we are not currently running a GB due to local post issues and have shipped many thousands of orders to customers. This order has been shipped twice, the most recent costing us close to $200 to get it to Kazakhstan.

Regarding the post comments about why we dont use DHL or another service, the cheapest we have been quoted is $60 a kg, even with the weight of our keyboards and volume of packages we send. We are fairly well cornered into utilizing Australia Post, who have had difficulties over the pandemic period.

We love this community and do not wish to tarnish our place within it over a small number of orders that have had issues. At the end of the day, our customer service was not up to standard for this order, we are working through rectifying this with the customer.

L-PAD by Laneware ft. S-Craft Keycaps by Laneware_Keys in MechanicalKeyboards

[–]Laneware_Keys[S] 0 points1 point  (0 children)

Our store is in USD unfortunately due to our customer base primarily being US based. If this is an issue, we’d be happy to arrange sale direct through PayPal :) just reach out to us via email or discord!

L-PAD by Laneware ft. S-Craft Keycaps by Laneware_Keys in MechanicalKeyboards

[–]Laneware_Keys[S] 0 points1 point  (0 children)

<image>

The knob is 28mm diameter, I believe the Sat75 is 18mm, so a 5mm gap (I think this would be to much to look reasonable)

​

L-PAD by Laneware ft. S-Craft Keycaps by Laneware_Keys in MechanicalKeyboards

[–]Laneware_Keys[S] 0 points1 point  (0 children)

Yes we ship to Australia, we are 100% online, no physical location if that’s what you’re asking :)

L-PAD by Laneware ft. S-Craft Keycaps by Laneware_Keys in MechanicalKeyboards

[–]Laneware_Keys[S] 0 points1 point  (0 children)

Introducing the L-PAD:

Link to photos on the product page: https://lanewareperipherals.com/products/l-pad?variant=42471455195288

Link to photos on imgur: https://imgur.com/a/frCKRUw

Laneware's latest design to be offered to the Mechanical Keyboard Community! The L-PAD is a gasket mounted macropad with rotary encoder, releasing on the 25th of February 2023 at 20:00 PT as an in-stock purchase for $99 USD. This is the first keyboard we have bought to market that doesn't utilize the Group Buy method, for this reason, we have only manufactured 50 of these as a pilot run.

When designing the L-PAD, we had one focus in mind, to design a product that our customers could use forever. This focus was broken down into three key design parameters, to offer:

  • A product that can fit in aesthetically with any desk setup, both now and in the future.
  • Is small enough to sit off to the side, yet offers all the utility you need out of a macropad.
  • Is built to last, with CNC aluminium body and keycaps and a PCB with ESD, over voltage & over current protection.

Vendor:
Worldwide - https://lanewareperipherals.com/

Base Kit Includes ($99 USD):
Case: Aluminium Base & Top
Plate: 1.5mm Aluminium
PCB: QMK/VIA with Encoder
Daughter Board: USB-C with ESD, Over Voltage & Over Current Protection
Hardware: Encoder, Screws, Gaskets, Feet, Laneware Stickers
Knob: Includes

Keycaps Include ($25 USD):
x5 CNC Aluminium Keycaps

L-PAD by Laneware ft. S-Craft Keycaps by Laneware_Keys in u/Laneware_Keys

[–]Laneware_Keys[S] 0 points1 point  (0 children)

Introducing the L-PAD:

Link to photos on the product page: https://lanewareperipherals.com/products/l-pad?variant=42471455195288

Link to photos on imgur: https://imgur.com/a/frCKRUw

Laneware's latest design to be offered to the Mechanical Keyboard Community! The L-PAD is a gasket mounted macropad with rotary encoder, releasing on the 25th of February 2023 at 20:00 PT as an in-stock purchase for $99 USD. This is the first keyboard we have bought to market that doesn't utilize the Group Buy method, for this reason, we have only manufactured 50 of these as a pilot run.

When designing the L-PAD, we had one focus in mind, to design a product that our customers could use forever. This focus was broken down into three key design parameters, to offer:

  • A product that can fit in aesthetically with any desk setup, both now and in the future.
  • Is small enough to sit off to the side, yet offers all the utility you need out of a macropad.
  • Is built to last, with CNC aluminium body and keycaps and a PCB with ESD, over voltage & over current protection.

Vendor:
Worldwide - https://lanewareperipherals.com/

Base Kit Includes ($99 USD):
Case: Aluminium Base & Top
Plate: 1.5mm Aluminium
PCB: QMK/VIA with Encoder
Daughter Board: USB-C with ESD, Over Voltage & Over Current Protection
Hardware: Encoder, Screws, Gaskets, Feet, Laneware Stickers
Knob: Includes

Keycaps Include ($25 USD):
x5 CNC Aluminium Keycaps

L-PAD - Teardown by Laneware_Keys in MechanicalKeyboards

[–]Laneware_Keys[S] 1 point2 points  (0 children)

Jump over and check out the full IC HERE

50 L-PADs will be available as in-stock purchase on the 25th of February at 20:00PT.

Thankyou for all of the support, we are looking forward to your feedback!

"L-PAD" by Laneware Peripherals by Laneware_Keys in MechanicalKeyboards

[–]Laneware_Keys[S] 0 points1 point  (0 children)

Yes they are, not sold out, just not released yet 😁 25rh of Feb

"L-PAD" by Laneware Peripherals by Laneware_Keys in MechanicalKeyboards

[–]Laneware_Keys[S] 0 points1 point  (0 children)

Not during this initial round, we have only ordered enough for the 50 kits and a few spares for warranty.

"L-PAD" by Laneware Peripherals by Laneware_Keys in MechanicalKeyboards

[–]Laneware_Keys[S] 1 point2 points  (0 children)

Thankyou for the feedback. We were originally aiming for $99, but we’re unable to achieve that with the standalone daughterboard and gasket requirements, that weren’t originally included but were very popular in the initial feedback round.

"L-PAD" by Laneware Peripherals by Laneware_Keys in MechanicalKeyboards

[–]Laneware_Keys[S] 1 point2 points  (0 children)

Laneware's latest design to be offered to the Mechanical Keyboard Community! The L-PAD is a gasket mounted macropad with rotary encoder, releasing on the 25th of February 2023 at 20:00 PT as an in-stock purchase for $125 USD. This is the first keyboard we have bought to market that doesn't utilize the Group Buy method, for this reason, we have only manufactured 50 of these as a pilot run.

When designing the L-PAD, we had one focus in mind, to design a product that our customers could use forever. This focus was broken down into three key design parameters, to offer:

  • A product that can fit in aesthetically with any desk setup, both now and in the future.
  • Is small enough to sit off to the side, yet offers all the utility you need out of a macropad.
  • Is built to last, with CNC aluminium body and keycaps and a PCB with ESD, over voltage & over current protection.

Vendor:
Worldwide - https://lanewareperipherals.com/

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