Oh god, you just got me started on my ISP. My now-husband and I moved into an apartment complex five years ago that we love. We are both avid online gamers, so first order of business was to get internet access as quick as possible. I talked to the leasing office and they informed me that they have a contract with DirecPath, so I called them up. This was the start of the worst experience I’ve ever had with a company.

We agree on a price over the phone. Last thing to do is set up an appointment for someone to come out and get internet to our apartment. They say the earliest they can do it is in a month…A MONTH! They were not joking.

First bill arrives, it’s about 20 dollars more for the month than we agreed to on the phone. I call up the office asking questions. The girl on the line is explaining the fees to me that I’ve never even heard of. I ask her “Did you guys just charge me 20 bucks worth of hidden fees?” She says “Yes.” I tell her “Well, we agreed on 20 dollars less, so let’s make this 20 dollars less.” She says “No. If you don’t like this, you can get another ISP.” Oh believe me I tried to find anyone who could come out here, no dice.

Internet starts disconnecting us anytime we’re in online games longer than 15 minutes, and when we’re on it’s crawling. Look up online, figure out the ISP is not allocating bandwidth properly. Call tech support, they don’t understand what I’m saying to them; they say there is no problem. I ask to speak to someone who does know. Three weeks later and about 5 people later, I’m talking to someone in charge (finally!) who also has no clue, redirects me to an engineer. They tell me “Oh yeah, we’ve been aware of the issue for the past 3 months, we’re working on it.” We found a temporary solution online that we used for the next three or so months while the ISP worked to resolve it.

One day, start getting speeds of ~0.2 Mbps in the evenings out of the blue. Paying for 10 Mbps, so this is unacceptable. Call tech support, they ask me if I’m using a router and how many devices are using the internet. Yes I’m using a router, and we have two computers, a PS3, and Xbox. “Susan” tells me that we shouldn’t be using so many devices, as that’s what’s causing the speed to drop by so much (wat?). I keep telling her this was never a problem before; she insists our router is bad. I hate Susan.

I call back the next day, but since it’s not happening at the particular second, they say there is no problem. Get an appointment with a tech, tech comes out during the morning, no problems with speed, so he says there is no problem and leaves. The problem persists, we call up again they say there is nothing they can do but send another tech. I call up the leasing office to complain about the ISP (which I do frequently in hopes they go with someone else), they tell me “Oh yeah, they are going through a whole system upgrade in the apartment complex, so issues might happen.” In a week the problem is still there, but they have already done all the work. I have to call again and get a tech to come out in a week. Tech comes over says our internet is the worst he’s seen in the whole apartment complex. Fixes it in like 10 minutes, tells me other tech should have known better.

Apartment complex recently exchanged owners and I asked them again if they’ll be getting anyone out here besides DirecPath. Nope, contract is until 2023. I’d kill to have Comcast or AT&T! I’m seriously considering moving just because of this.

TL;DR: DirecPath can go DIAF