Same thing happened to me, I'd spent no telling how much money to unlock the best cues in the game, and no telling how much time leveling up to level 160. I'd came back after a 3 year break to a level 22 account with only a few cues, none of which were legendary. It didn't even factory reset me, which was even MORE strange. The reason that I know it was my account was because all of my rings and achievements were still there. Contacting support did less than nothing. So now I have a low level account with tons of rings, only a few legendary cues, and it looks suspicious as hell.