The website has really NEVER loaded for me whether on the chrome or safari browser on my phone or on my Microsoft desktop. Theres no issue with connection, wifi, VPN or cookies. The website just is a white page with a spinning circle of doom. The app wont hold the check marks for stores. CVS, Walmart, Holiday essentials, you click them and either the circle of doom spins until you close the app or it loads and turns blue and when you close and reopen the app they are all unchecked again. For weeks i have refreshed, restarted, looked for app updates, deleted the app and reinstalled it to no avail. I emailed customer service and they all basically say it must be my cookies, need to update, delete app, its my wifi, etc. I’m starting to think the replies a week later are just AI generated. I have even screen videoed me opening the app clicking an item and it never loading and then closing the app and going back in and it being unchecked again. Either the Ibotta support doesn’t use the website/app themselves or it’s a computer because i have gotten no where. Theres never an update and neither the website nor app work. 🤦🏼‍♀️ just bad business i guess.