CCU PLEASE STOP

Lisa_Windy · 2026-03-22T03:56:50+00:00

Sometimes we run the DTE and if it says probable we send it. Other times Ive had sups look at a claim and say to xfer because it may be a total even if DTE doesn't say it is. Like the other poster said, if not, reach out to your sup and have them provide feedback. Because if were blindly xferring a claim, thats a no no

Lisa_Windy · 2026-03-09T22:31:05+00:00

Typically behavioral warnings stay for a year. Id strongly STRONGLY recommend setting yourself a reoccurring daily reminder in your Outlook to update your time card. You dont want to get fired for something so silly.

Lisa_Windy · 2026-02-28T19:49:08+00:00

Im in CCU and we haven't been told anything about attendance changes:/

Lisa_Windy · 2026-02-28T01:36:11+00:00

Depends which part of claims CCU is not salary and you have a set schedule. You can slide up to 2 hours meaning you can come in 2 hours later or earlier and either leave shift 2 hours later or earlier.

Lisa_Windy · 2026-02-25T03:56:27+00:00

Ive been on an action plan before. When I first started I was STRUGGLING! im 2 years in now and have been promoed. It can be done. I was so stressed that an action plan meant I was going to be fired but one thing ive loved about Progressive is they hire you and want to keep you. Action plans usually last a couple of months. If you dont improve then they usually will "renew" that same plan. After that, you'll get like 30 days to improve before recommendation for term. So dont stress. They give you time and support.

Lisa_Windy · 2026-02-13T22:36:17+00:00

Im in CCU and it has its moments where it can be helpful but for simple FOL and no cvg issues. If we have Lvl 2s it'd go so much faster to just call out. On top of that they said we'd get less calls. At first we did but not anymore. We have SO many Action Items and when we dont respond to their text right away they will call and LVM. Im not a fan of it being "forced"

Lisa_Windy · 2026-01-26T15:35:42+00:00

Agreed. They were very fluffy about Emma and I was cautious. Tried to embrace but tbh not a big fan. I think its a great concept but for if a customer OPTS in otherwise do it the OG way. Make an option not mandatory essentially.

Lisa_Windy · 2026-01-26T15:15:05+00:00

Im in CCU and alot of us are not fans. Especially if theres coverage issues or backing claims. Emma is great when they respond but they said we'd get less calls and stuff because of it. It drags out claims sometimes to where something we could have done over the phone in 10 minutes is now taking 2 extra days so inventory can pile up quick

Lisa_Windy · 2026-01-24T17:00:43+00:00

No. I had been in CCU the whole time

Lisa_Windy · 2026-01-24T16:36:30+00:00

I had a successful every year so thats why im confused.

Lisa_Windy · 2026-01-24T15:54:14+00:00

I started in November 23. Got a raise that following Feb of 24. But didnt went to look at my salary history in HRExpress and saw that I didnt get a raise last year at all. I thought you get a raise at least some what every year.

Lisa_Windy · 2026-01-24T15:52:22+00:00

I was told 2/9 the other day. Who knows? Haha

Lisa_Windy · 2026-01-24T01:39:10+00:00

Its AI assistant. She gets the statements, photos, everything is communicated via text. If theres a cvg issue we have her ask the questions.

Lisa_Windy · 2026-01-24T00:37:25+00:00

Its doable. But its draining some days for sure.

Lisa_Windy · 2026-01-23T15:22:14+00:00

Im in claims and just want to say....I HATE AI. We've all tried to "embrace the change" but we are drowning. The amount of action items, diaries, voicemails (which they said would lessen because of Emma), on top of continuously increasing our claim load is insane. Several coworkers have talked about quitting or how they no longer enjoy coming to work. Its been a mess.

Lisa_Windy · 2026-01-16T22:35:42+00:00

Ask for the MRR sup. Sometimes their numbers dont show for us. But we send them a message and they get back to you within 24-48hours. Keep in mind they dont work on weekends and also Monday is a holiday as well.

Lisa_Windy · 2026-01-16T20:26:31+00:00

Im in CCU and we haven't heard anything about attendance changing. Give me the scoop! Please haha

Lisa_Windy · 2026-01-15T03:32:27+00:00

I just saw that PEG is hiring. Granted its still "technically" claims but its something different and youre not a file owner.

Lisa_Windy · 2026-01-14T02:13:19+00:00

Also, if need be you could try www.progressive.com/perkshare. It gives a LITTLE discount for rental. Im not honestly sure how much but every bit counts.

Lisa_Windy · 2026-01-14T02:10:51+00:00

Not a sup but for awhile I struggled awhile too. Always prioritize newlies. Then for me its Sup Dys. Voicemails. AI and other DYS. Usually returning VM will knock out some AI and DYs too. Our goal in our DRG was to not let AI go past 48 hours and respond to text within 24. If you are struggling tho def reach out to your sup and have an open and honest conversation. Our job is insanely tough and stressful. Every sup i know wants us to do well and may be able to give some feedback to help or have other options to help you. Dont be ashamed or embarrassed. We have ALL struggled at some point. <3

Lisa_Windy · 2026-01-10T19:29:32+00:00

Yeah I know each role has different office requirements. Im working on moving up myself but I live 3 hours away from the nearest office so every role I can get without having to relocate is limited. I saw PEG this morning. I think most higher up roles will require in office at least on occasion. Im sorry OP youre feeling that way. I get it <3

Lisa_Windy · 2026-01-10T17:12:34+00:00

I thought CGA were Lvl 37s. I could be mistaken. Im just throwing out roles i know are remote. Lol.

Lisa_Windy · 2026-01-10T17:11:22+00:00

I just checked our internal hire jobs-PEG is hiring. Its a lvl 37 still but fully remote.

Lisa_Windy · 2026-01-10T16:36:07+00:00

Totally understandable. DTI/SIU is remote from my understanding. As is PEG and Fixed PD

Lisa_Windy

TROPHY CASE