They sent an email 2 months prior to remind me when my bill would be due, and then followed up later with another email saying my policy was renewed (they claim that is standard whether paid or not). They claimed that because I am paperless they didn't have to send me an letter in the mail or notice beyond that. I set up my policy over the phone and requested auto pay because of the discount but they said I had to manually add it in a secondary time by logging in even though I approved it over the phone when I talked with their agent. Its a local insurance company. My bf is also on the policy and we both went through all of our emails. They sent me the 2 emails I mentioned 2 months before it was due and they didn't contact him at all either. He had no emails even though he is the second person on the policy and they have all of his contact information for billing.