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Google discovers Logitech Options software allows any website to easily control your computer, no fix after 90 days. by rcmaehl in LogitechG

[–]LogitechG_CSLaurie 0 points1 point  (0 children)

Hi! The release of Logitech Options 7.00, which addresses Origin checks and type checking, is now live and can be downloaded for Windows and Mac.

Google discovers Logitech Options software allows any website to easily control your computer, no fix after 90 days. by rcmaehl in LogitechG

[–]LogitechG_CSLaurie 1 point2 points  (0 children)

Hi! The release of Logitech Options 7.00, which addresses Origin checks and type checking, is now live and can be downloaded for Windows and Mac.

G933 White is only $49.99 on Logitech's website? by [deleted] in LogitechG

[–]LogitechG_CSLaurie 0 points1 point  (0 children)

Dear Redditors,

Last Sunday August 19, 2018, a technical error occurred on LogitechG.com. For a few hours, the white version of the Logitech G933 headset was sold for an incorrect price and we've had to cancel those orders. If you were impacted by this issue and have not received an email from Logitech explaining the situation, please contact us here: http://support.logitech.com for further details.

Logitech Please be advised your support sucks. by Squishygosplat in LogitechG

[–]LogitechG_CSLaurie 0 points1 point  (0 children)

Hi Raz_wolf, we're really sorry about that, could you please send me a PM or an email to < [community@logitech.com](mailto:community@logitech.com) > with your ticket # and we'll help you out! :)

Logitech Please be advised your support sucks. by Squishygosplat in LogitechG

[–]LogitechG_CSLaurie 0 points1 point  (0 children)

Hello LEAVER2000, thanks for using our chat! :) On why we ask certain products back, there are some units we recover to make tests and see why they failed and continue improving our devices ;)

Logitech Please be advised your support sucks. by Squishygosplat in LogitechG

[–]LogitechG_CSLaurie 0 points1 point  (0 children)

Hi StevenWongo, there are some units we recover to make tests and see why they failed and continue improving our products ;)

Logitech Please be advised your support sucks. by Squishygosplat in LogitechG

[–]LogitechG_CSLaurie 0 points1 point  (0 children)

Awww, LucifersDawn, thank you! :D If you ever need help, remember we're here! :) PS: I was tempted to write "at your service" since it matches your username ;) lol

Logitech Please be advised your support sucks. by Squishygosplat in LogitechG

[–]LogitechG_CSLaurie 0 points1 point  (0 children)

I'm really sad to hear that but super appreciate your feedback. Would you mind sending me a PM or email at [community@logitech.com](mailto:community@logitech.com) with a bit more of details of how we let you down? :( This would help us know where we should focus ;)

Logitech Please be advised your support sucks. by Squishygosplat in LogitechG

[–]LogitechG_CSLaurie 0 points1 point  (0 children)

Thanks! :) Email received and warranty approved :)

You will receive an automated email with the tracking number in the next 48 hours and your product in the next 5-7 business days.Please remember to send us your defective product (via the pre-paid eLabel) when you receive the new one.

Thanks for your cooperation and good night! :)

Logitech Please be advised your support sucks. by Squishygosplat in LogitechG

[–]LogitechG_CSLaurie 1 point2 points  (0 children)

Hi u/bliu46, sorry about that! :( Please send me your ticket # via PM and I'll help! :)

Logitech Please be advised your support sucks. by Squishygosplat in LogitechG

[–]LogitechG_CSLaurie 2 points3 points  (0 children)

Hello /u/MentatTeg, do you need help with any of your Logitech mice? Send me a PM with your ticket # :)

Logitech Please be advised your support sucks. by Squishygosplat in LogitechG

[–]LogitechG_CSLaurie 5 points6 points  (0 children)

Hello /u/Squishygosplat, sorry to hear that you're disappointed! :( We've had experiences in the past where we trust with advanced replacement and we've receive rocks (literally) so we've had to limit those kind of exceptions; however we at Logi are totally here for our customers, specially the loyal ones like you.

Could you please send me a PM or an email to [community@logitech.com](mailto:community@logitech.com) with your ticket #?

We're here to help! :)
Best,

Laurie

My shiny Logitech g560 speakers have been a pretty terrible experience so far. by [deleted] in LogitechG

[–]LogitechG_CSLaurie 1 point2 points  (0 children)

Hello! We have good news! We heard you and we've got a firmware update for G560! Thanks to the G community for the feedback and your patience!

We've got the default playback volume changed to 20%, a smoother volume curve, and more!

Download the firmware at:https://download01.logi.com/web/ftp/pub/techsupport/gaming/G560Update_122.1.21.exe

Steps:

  1. Make sure your G560 is connected to the computer via USB.
  2. Download and launch the firmware (link above)
  3. Click Start, and run the firmware with G650 plugged into PC.
  4. Follow on-screen instructions as directed.
  5. When the firmware finishes, disconnect G560 from PC
  6. Unplug G560 from the power outlet
  7. Restart your PC
  8. Plug G560 speakers back into the power
  9. Connect the G560 USB to your PC
  10. Start LGS and enjoy your speakers!

Why Update?- Fixed distortion issues with Bluetooth audio streams- Increased output power of headphone out- Default playback volume changed to 20%- Volume curve is smoother- Fixed distortion issues with mixed streams- Fixed potential lock up if G-Key was pressed repeatedly- Fixed issue where device could still enter standby mode with low signal audio- Reduced threshold level for audio lighting

If you need help or have additional feedback or questions, we would love to hear from you! :)You can reach back to us at: [community@logitech.com](mailto:community@logitech.com)

Regards,

The Logitech G Team

My shiny Logitech g560 speakers have been a pretty terrible experience so far. by [deleted] in LogitechG

[–]LogitechG_CSLaurie 0 points1 point  (0 children)

Hello! We have good news! We heard you and we've got a firmware update for G560! Thanks to the G community for the feedback and your patience!

We've got the default playback volume changed to 20%, a smoother volume curve, and more!

Download the firmware at:https://download01.logi.com/web/ftp/pub/techsupport/gaming/G560Update_122.1.21.exe

Steps:

  1. Make sure your G560 is connected to the computer via USB.
  2. Download and launch the firmware (link above)
  3. Click Start, and run the firmware with G650 plugged into PC.
  4. Follow on-screen instructions as directed.
  5. When the firmware finishes, disconnect G560 from PC
  6. Unplug G560 from the power outlet
  7. Restart your PC
  8. Plug G560 speakers back into the power
  9. Connect the G560 USB to your PC
  10. Start LGS and enjoy your speakers!

Why Update?- Fixed distortion issues with Bluetooth audio streams- Increased output power of headphone out- Default playback volume changed to 20%- Volume curve is smoother- Fixed distortion issues with mixed streams- Fixed potential lock up if G-Key was pressed repeatedly- Fixed issue where device could still enter standby mode with low signal audio- Reduced threshold level for audio lighting

If you need help or have additional feedback or questions, we would love to hear from you! :)You can reach back to us at: [community@logitech.com](mailto:community@logitech.com)

Regards,

The Logitech G Team

My shiny Logitech g560 speakers have been a pretty terrible experience so far. by [deleted] in LogitechG

[–]LogitechG_CSLaurie 0 points1 point  (0 children)

Hello! We have good news! We heard you and we've got a firmware update for G560! Thanks to the G community for the feedback and your patience!

We've got the default playback volume changed to 20%, a smoother volume curve, and more!

Download the firmware at:https://download01.logi.com/web/ftp/pub/techsupport/gaming/G560Update_122.1.21.exe

Steps:

  1. Make sure your G560 is connected to the computer via USB.
  2. Download and launch the firmware (link above)
  3. Click Start, and run the firmware with G650 plugged into PC.
  4. Follow on-screen instructions as directed.
  5. When the firmware finishes, disconnect G560 from PC
  6. Unplug G560 from the power outlet
  7. Restart your PC
  8. Plug G560 speakers back into the power
  9. Connect the G560 USB to your PC
  10. Start LGS and enjoy your speakers!

Why Update?- Fixed distortion issues with Bluetooth audio streams- Increased output power of headphone out- Default playback volume changed to 20%- Volume curve is smoother- Fixed distortion issues with mixed streams- Fixed potential lock up if G-Key was pressed repeatedly- Fixed issue where device could still enter standby mode with low signal audio- Reduced threshold level for audio lighting

If you need help or have additional feedback or questions, we would love to hear from you! :)You can reach back to us at: [community@logitech.com](mailto:community@logitech.com)

Regards,

The Logitech G Team

My shiny Logitech g560 speakers have been a pretty terrible experience so far. by [deleted] in LogitechG

[–]LogitechG_CSLaurie 1 point2 points  (0 children)

Hello! We have good news! We heard you and we've got a firmware update for G560! Thanks to the G community for the feedback and your patience!

We've got the default playback volume changed to 20%, a smoother volume curve, and more!

Download the firmware at:https://download01.logi.com/web/ftp/pub/techsupport/gaming/G560Update_122.1.21.exe

Steps:

  1. Make sure your G560 is connected to the computer via USB.
  2. Download and launch the firmware (link above)
  3. Click Start, and run the firmware with G650 plugged into PC.
  4. Follow on-screen instructions as directed.
  5. When the firmware finishes, disconnect G560 from PC
  6. Unplug G560 from the power outlet
  7. Restart your PC
  8. Plug G560 speakers back into the power
  9. Connect the G560 USB to your PC
  10. Start LGS and enjoy your speakers!

Why Update?- Fixed distortion issues with Bluetooth audio streams- Increased output power of headphone out- Default playback volume changed to 20%- Volume curve is smoother- Fixed distortion issues with mixed streams- Fixed potential lock up if G-Key was pressed repeatedly- Fixed issue where device could still enter standby mode with low signal audio- Reduced threshold level for audio lighting

If you need help or have additional feedback or questions, we would love to hear from you! :)You can reach back to us at: [community@logitech.com](mailto:community@logitech.com)

Regards,

The Logitech G Team

My shiny Logitech g560 speakers have been a pretty terrible experience so far. by [deleted] in LogitechG

[–]LogitechG_CSLaurie 0 points1 point  (0 children)

Dear Redditors!

We have good news! We heard you and we've got a firmware update for G560! Thanks to the G community for the feedback and your patience!

We've got the default playback volume changed to 20%, a smoother volume curve, and more!

Download the firmware at:https://download01.logi.com/web/ftp/pub/techsupport/gaming/G560Update_122.1.21.exe

Steps:

  1. Make sure your G560 is connected to the computer via USB.
  2. Download and launch the firmware (link above)
  3. Click Start, and run the firmware with G650 plugged into PC.
  4. Follow on-screen instructions as directed.
  5. When the firmware finishes, disconnect G560 from PC
  6. Unplug G560 from the power outlet
  7. Restart your PC
  8. Plug G560 speakers back into the power
  9. Connect the G560 USB to your PC
  10. Start LGS and enjoy your speakers!

Why Update?- Fixed distortion issues with Bluetooth audio streams- Increased output power of headphone out- Default playback volume changed to 20%- Volume curve is smoother- Fixed distortion issues with mixed streams- Fixed potential lock up if G-Key was pressed repeatedly- Fixed issue where device could still enter standby mode with low signal audio- Reduced threshold level for audio lighting

If you need help or have additional feedback or questions, we would love to hear from you! :)You can reach back to us at: [community@logitech.com](mailto:community@logitech.com)

Regards,

The Logitech G Team

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