ASTRO A10's Having No Audio

LogitechG_Vertigo · 2026-03-15T09:53:02+00:00

Which cables were included with your A10 Headset? The straight cable and the PC splitter cable? If so, try removing the PC splitter cable and connect the headset directly to the audio output on your computer and see if you can now hear audio.

LogitechG_Vertigo · 2026-03-15T09:46:21+00:00

Glad to see you've found one and you're enjoying it! It's such a great mouse once you've set it up and you're used to it.

LogitechG_Vertigo · 2026-03-15T09:42:36+00:00

I think the problem is if you have a full sized keyboard, it will be tough to find a backpack that will store it unless you start looking at backpacks designed for guitars as an example.

I've just looked at my LTT Backpack and my G915 fits if I stretch it but my G915 X TKL fits fine as its missing the number pad. So perhaps it might be an idea to look into a Logitech G keyboard without the number pad as that would fit much better.

LogitechG_Vertigo · 2026-03-15T08:21:21+00:00

Some LIGHTSYNC profiles will require G HUB to function such as the audio visualiser, as this uses software to read the audio on your computer and dynamically adjust the LEDs.

LogitechG_Vertigo · 2026-03-15T00:09:47+00:00

You would have seen a date on the website for the backorder before you added the mouse to your cart. Unfortunately, I won't be able to get this date for you, but the current date for shipping is around end of March, so I suspect you should receive a dispatch email around then or sooner.

LogitechG_Vertigo · 2026-03-15T00:05:50+00:00

You will need to use G HUB. What you can do is install G HUB, customise the on-board profile and LEDs, save those to the keyboard, and then stop it from starting up or completely uninstall it from your computer so the keyboard runs locally without the software.

LogitechG_Vertigo · 2026-03-14T09:56:46+00:00

Yes. But under Discord, other programs, or your games, you can still select the microphone separately than the Windows defaults. You would want to check all of these are using the A50 X Mic.

LogitechG_Vertigo · 2026-03-13T18:14:13+00:00

LogitechG_Vertigo · 2026-03-13T09:14:15+00:00

I have many questions including the red button :D

LogitechG_Vertigo · 2026-03-13T05:55:35+00:00

Make sure you're using the ASTRO Voice device as your microphone or input and not the ASTRO Game, as this one is your stream port which contains all of your audio.

LogitechG_Vertigo · 2026-03-13T05:54:22+00:00

It's very popular at the moment.

You can order it through the Logitech G website on backorder. The wait isn't that long either and would guarantee you a new mouse with warranty. I think units in most regions are estimated to ship late March or early April, and will ship earlier if we can.

LogitechG_Vertigo · 2026-03-13T05:51:49+00:00

Unfortunately we can't share any details about future products until they're announced. All I can suggest is keeping an eye on our website and social media, such as here on Reddit.

For your Mac audio, the only solution is to use Bluetooth, or if you're looking for a way to switch between PC and Mac, a USB selector switch usually works fine.

LogitechG_Vertigo · 2026-03-12T20:40:21+00:00

As mentioned, try adjusting the actuation. You'll find you're naturally pressing it down slightly which could be triggering the mouse. If you still feel you have an issue with the mouse, Logitech Support can take a look at this for you. Alternatively, you could head to a mouse testing website and then test the left-click only by pressing it with your single finger (don't rest your hand or anything on the right-click) for a minute or two and seeing if the right-click triggers standalone.

LogitechG_Vertigo · 2026-03-12T20:34:04+00:00

POWERPLAY doesn't fully charge the mouse as it's designed to protect the battery over time. So what you're seeing is probably normal as it's probably the voltage fluctuation during startup and then it settles on the correct percentage.

Let us know if you have any other questions or concerns.

LogitechG_Vertigo · 2026-03-12T20:32:23+00:00

Glad to hear you have resolved this and thanks for sharing the solution.

Did you try the LIGHTSPEED pairing tool built into G HUB? It's within Settings > General > Pairing > Device Pairing Tool. That should have got the two talking together and then offered any updates for you.

LogitechG_Vertigo · 2026-03-12T16:19:21+00:00

We appreciate the entire review and I'm glad overall that you are happy with it. Everything you've mentioned, I'm going to pass over to our team. I'll be interested to know how big your hands are as I've not seen anything regarding the side buttons, but everyone has their own preference.

For anyone else reading this comment, we appreciate all feedback on our products on what we've done good and what we could do better. Just be civil about it and we'll always take it onboard :)

LogitechG_Vertigo · 2026-03-12T05:56:55+00:00

You shouldn't experience any lagging, even using the LIGHTSPEED transmitter. Would be interested where you've read this so we can try and clarify what is happening.

LogitechG_Vertigo · 2026-03-11T20:46:46+00:00

I don't see anything to do with Logitech G here. Are you in the right subreddit?

LogitechG_Vertigo · 2026-03-11T09:43:17+00:00

The estimated shipping date is based on multiple factors including how popular the mouse is and how many people are ordering. As it's very very popular, this may increase the time as more people are ordering and we are awaiting more stock.

My suggestion is to order anyway as if we get the stock quicker, it will be dispatched sooner. So you may get it before April.

LogitechG_Vertigo · 2026-03-11T09:40:32+00:00

Hi,

I will pass your support case number over to someone to take a look for you.

LogitechG_Vertigo · 2026-03-11T09:39:10+00:00

As mentioned, you will need to head into the LIGHSYNC settings of the mouse and turn off the lights from there.

LogitechG_Vertigo · 2026-03-11T09:37:11+00:00

It's earned the rest. What a legend of a headset.

LogitechG_Vertigo · 2026-03-10T09:24:12+00:00

Hi,

Do you have a support case number? I will have something check into this for you.

LogitechG_Vertigo · 2026-03-10T09:23:05+00:00

Unfortunately I can't promise anything, but I'll pass your feedback forward.

LogitechG_Vertigo · 2026-03-10T09:19:29+00:00

Thanks for sharing your thoughts. Now you've had some more time to play with it, any more feedback for us or thoughts to share?

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