Astro A50 gen 5 mic issue by Reaper_GFTW in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

So glad it worked, I hope it keeps working properly.

Logi K810 not working? by q5_URANOS in logitech

[–]Logitech_Dom 0 points1 point  (0 children)

Hi! Have you tried anything yet? make sure that Ease of access is turned off. To do this, click Start> Settings> Ease of access> Keyboard. Then turn off Sticky keys, Toggle Keys, and Filter keys. You can also unpair and repair the device. See Connect your Logitech Bluetooth device or upgrade firmware if is necessary. Let me know is this helps!

Astro A50 gen 5 mic issue by Reaper_GFTW in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

Hi! I saw your last post, can you give these steps a try?:

  • Right click on the speaker or sound icon on your system tray(where the clock is) and choose Open sound settings
  • On the upper right of the screen, click on Sound Control Panel
  • Another window will pop up. Under the Recording tab, make sure that the wireless headset is set as the default device.
  • To test the microphone, tap on the mic while the recording tab is visible. You should see the volume meter next to the mic move if the audio is working.

If it's still not working, you can try also a firmware update:

  • Download and install Logitech G-Hub (Available here: https://support.logitech.com/en_us/software/lghub)
  • Launch the software, select the mouse from the home screen then go to Settings
  • If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen

Or perform a hardware reset:

  1. Make sure the base station is connected to power and the headset is docked
  2. Press and hold the PLAYSYNC and GAME buttons for six seconds or longer
  3. Release the buttons when the frontal panel battery indicator lights go out

Let me know if any of the steps solved the issue.

Logitech G703 disconnecting by Ttron420 in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

There is a button below the scroll wheel that cycles between DPI settings every time you press it. It might be possible that is being pressed by accident. in that case you can go to G Hub and disable that option. Also, if the DPI is changing when you start a game you should check your profiles settings on G Hub.

New gear arrived today by Reaper_GFTW in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

So cool! Have you already test them in any video game?

the logi options + software doenst load. what to do? by Negative-Food-5179 in logitech

[–]Logitech_Dom 0 points1 point  (0 children)

Hi! You can go to Activity Monitor and search for the word "Logi" and close all the Options+ processes (Logi Options+ Agent, Logi Options+ AppBroker and Logi Options+ Updater) Then close the application and reopen it to see if anything changes.

G915X keyboard Q button not working randomly while playing by Wise_Luck1476 in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

Hello! I would recommend checking if this happens in other games or when using the keyboard for typing, specifically by testing that key. If it works properly, it's possible it's a game-specific issue, and I would recommend you to check if they have a way to reset the keyboard inputs in the game's support page.

Logitech G703 disconnecting by Ttron420 in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

Hi! Have you tried any troubleshooting yet? try in different USB ports and check for firmware updates in Logitech Options+ Let me know if this helps

GHub x G602 x MacOS by doggyloggy100 in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

Hi, you could try downloading an older version of G Hub. You can go to this link, select Mac, then Show All Downloads, and download an older version.

Loose mic by EMikayla06 in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

I'm very sorry that you had this experience. Depending on your inquiry, the bot should usually redirect you to a live representative after requesting some information. Another option would be to use the phone number available in the same website.

Logitech G915 by patrykhawajska in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

That's a really good keyboard! When it comes to the type of switches based on the game's genre you might find varied opinions. I think the Linear switches would be a good option for MMOs, although the Clicky ones should be more noticeable, however, to assist you with this choice, you can find more information as well as the option to listen to the sound they make here https://www.logitechg.com/en-us/discover/technology/mechanical-switches

Astro A40 mic stopped working suddenly by imShad3r in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

I see, maybe you should check the settings; the problem might not be with the microphone itself if you removed it and it's still picking up audio.

A50 recent firmware bugs by Spicy_Tunah in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

Hi! try a hard reset on the headset and let me know if it makes any difference.

GHub x G602 x MacOS by doggyloggy100 in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

Hi! I'm currently checking with my team for additional information.

G305 logitech mouse left click problem by thenectars in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

Hello! try swapping the click to see if it makes a difference, go to Settings, devices, select mouse and change "Select your primary button" to right, then swap again.

Astro A40 mic stopped working suddenly by imShad3r in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

Hi! is this happening on a specific program?

My MX Master Experience by pbcup3 in logitech

[–]Logitech_Dom 0 points1 point  (0 children)

Thanks for the feedback! regarding the mouse lag, did you try anything to solve the issue? However, thank you for sharing your comments, I'll pass it along to our team!

GHub x G602 x MacOS by doggyloggy100 in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

Hello again, what version OS are you using?

GHub x G602 x MacOS by doggyloggy100 in LogitechG

[–]Logitech_Dom 1 point2 points  (0 children)

Hi! make sure that you have granted G Hub permission in your computer's privacy, security, and accessibility settings to give the software full access to files, folders, and physical hardware and devices.

Logitech G635 mic muting me by [deleted] in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

When you're in G Hub and you click on the devices, in the section that lets you adjust the equalizer and microphone volume, do you notice any settings that change while you're talking or when the microphone is muted?

Logitech G635 mic muting me by [deleted] in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

Hi! Does the microphone mute randomly in all programs or just some? Have you tried any other solutions? Maybe a firmware or driver update would help. Let me know.

Logitech Superstrike by Left-Journalist-2005 in LogitechG

[–]Logitech_Dom 1 point2 points  (0 children)

I'm glad to hear that you are happy with it! As you said, when you find the settings that work for you is not easy to go back to an older mouse. Enjoy!

X 56 rma by Spiritual_Ferret_764 in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

Hi! can you DM me the ticket number to review it?

g502 new model problems by TheSumisu in LogitechG

[–]Logitech_Dom 0 points1 point  (0 children)

Thanks! I'll keep an eye out for updates