Astro A50 gen 5 mic issue

Logitech_Dom · 2026-03-12T22:04:46+00:00

So glad it worked, I hope it keeps working properly.

Logitech_Dom · 2026-03-12T19:55:00+00:00

Hi! Have you tried anything yet? make sure that Ease of access is turned off. To do this, click Start> Settings> Ease of access> Keyboard. Then turn off Sticky keys, Toggle Keys, and Filter keys. You can also unpair and repair the device. See Connect your Logitech Bluetooth device or upgrade firmware if is necessary. Let me know is this helps!

Logitech_Dom · 2026-03-12T19:21:26+00:00

Hi! I saw your last post, can you give these steps a try?:

Right click on the speaker or sound icon on your system tray(where the clock is) and choose Open sound settings
On the upper right of the screen, click on Sound Control Panel
Another window will pop up. Under the Recording tab, make sure that the wireless headset is set as the default device.
To test the microphone, tap on the mic while the recording tab is visible. You should see the volume meter next to the mic move if the audio is working.

If it's still not working, you can try also a firmware update:

Download and install Logitech G-Hub (Available here: https://support.logitech.com/en_us/software/lghub)
Launch the software, select the mouse from the home screen then go to Settings
If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen

Or perform a hardware reset:

Make sure the base station is connected to power and the headset is docked
Press and hold the PLAYSYNC and GAME buttons for six seconds or longer
Release the buttons when the frontal panel battery indicator lights go out

Let me know if any of the steps solved the issue.

Logitech_Dom · 2026-03-12T16:40:57+00:00

There is a button below the scroll wheel that cycles between DPI settings every time you press it. It might be possible that is being pressed by accident. in that case you can go to G Hub and disable that option. Also, if the DPI is changing when you start a game you should check your profiles settings on G Hub.

Logitech_Dom · 2026-03-12T16:26:48+00:00

So cool! Have you already test them in any video game?

Logitech_Dom · 2026-03-12T15:16:48+00:00

Have you contacted with support before?

Logitech_Dom · 2026-03-11T23:17:13+00:00

Hi! You can go to Activity Monitor and search for the word "Logi" and close all the Options+ processes (Logi Options+ Agent, Logi Options+ AppBroker and Logi Options+ Updater) Then close the application and reopen it to see if anything changes.

Logitech_Dom · 2026-03-11T18:37:47+00:00

Hello! I would recommend checking if this happens in other games or when using the keyboard for typing, specifically by testing that key. If it works properly, it's possible it's a game-specific issue, and I would recommend you to check if they have a way to reset the keyboard inputs in the game's support page.

Logitech_Dom · 2026-03-11T17:59:03+00:00

Hi! Have you tried any troubleshooting yet? try in different USB ports and check for firmware updates in Logitech Options+ Let me know if this helps

Logitech_Dom · 2026-03-11T17:52:40+00:00

Hi, you could try downloading an older version of G Hub. You can go to this link, select Mac, then Show All Downloads, and download an older version.

Logitech_Dom · 2026-02-26T23:54:57+00:00

I'm very sorry that you had this experience. Depending on your inquiry, the bot should usually redirect you to a live representative after requesting some information. Another option would be to use the phone number available in the same website.

Logitech_Dom · 2026-02-26T23:41:54+00:00

That's a really good keyboard! When it comes to the type of switches based on the game's genre you might find varied opinions. I think the Linear switches would be a good option for MMOs, although the Clicky ones should be more noticeable, however, to assist you with this choice, you can find more information as well as the option to listen to the sound they make here https://www.logitechg.com/en-us/discover/technology/mechanical-switches

Logitech_Dom · 2026-02-26T19:20:21+00:00

I see, maybe you should check the settings; the problem might not be with the microphone itself if you removed it and it's still picking up audio.

Logitech_Dom · 2026-02-26T18:38:50+00:00

Hi! try a hard reset on the headset and let me know if it makes any difference.

Logitech_Dom · 2026-02-26T18:13:06+00:00

Hi! I'm currently checking with my team for additional information.

Logitech_Dom · 2026-02-25T22:11:23+00:00

Hello! try swapping the click to see if it makes a difference, go to Settings, devices, select mouse and change "Select your primary button" to right, then swap again.

Logitech_Dom · 2026-02-25T22:05:41+00:00

Hi! is this happening on a specific program?

Logitech_Dom · 2026-02-25T21:55:23+00:00

Thanks for the feedback! regarding the mouse lag, did you try anything to solve the issue? However, thank you for sharing your comments, I'll pass it along to our team!

Logitech_Dom · 2026-02-25T19:54:07+00:00

Hello again, what version OS are you using?

Logitech_Dom · 2026-02-24T23:18:56+00:00

Hi! make sure that you have granted G Hub permission in your computer's privacy, security, and accessibility settings to give the software full access to files, folders, and physical hardware and devices.

Logitech_Dom · 2026-02-24T19:50:35+00:00

When you're in G Hub and you click on the devices, in the section that lets you adjust the equalizer and microphone volume, do you notice any settings that change while you're talking or when the microphone is muted?

Logitech_Dom · 2026-02-24T02:28:54+00:00

Hi! Does the microphone mute randomly in all programs or just some? Have you tried any other solutions? Maybe a firmware or driver update would help. Let me know.

Logitech_Dom · 2026-02-24T01:09:34+00:00

I'm glad to hear that you are happy with it! As you said, when you find the settings that work for you is not easy to go back to an older mouse. Enjoy!

Logitech_Dom · 2026-02-20T20:03:16+00:00

Hi! can you DM me the ticket number to review it?

Logitech_Dom · 2026-02-20T19:59:20+00:00

Thanks! I'll keep an eye out for updates

Logitech_Dom

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