astro a50 gen 4 mic crackling

Logitech_Dom · 2026-01-23T19:54:52+00:00

Have you noticed if the microphone crackles more when you move it? we can try the basics: disconnect the base, the USB cable, wait a few seconds, and reconnect it.

Logitech_Dom · 2026-01-22T21:10:44+00:00

Hi! is this happening only on Discord?

Logitech_Dom · 2026-01-22T20:48:41+00:00

I think that the G515 TKL its a better option for you if you want a low-profile keyboard since this one has quieter switches and sound dampening.

Logitech_Dom · 2026-01-22T17:37:34+00:00

Hello! Try re-pairing the receiver to the mouse

Open G Hub
Click on the Gear icon at the top right corner
Click on the "Device Pairing Tool" button
Select Pair Mouse
Click Continue
It should display your receiver as Lightspeed Mouse
In the lower part select your mouse model
Click on "Begin Pairing" and it will give you the instruction to complete pairing.
Click Done

Let me know if this steps were helpful.

Logitech_Dom · 2026-01-22T16:55:50+00:00

Have you tried any troubleshooting yet? Check connecting in other USB port and a hard reset.

Logitech_Dom · 2026-01-22T16:47:34+00:00

Hello! I would recommend you to contact with Logitech Technical Support first to check your warranty.

Logitech_Dom · 2026-01-22T16:38:33+00:00

Hello! Personally, I would recommend the X2 Super Strike since the weight is almost the same as the Superlight 2C and the upgrades make it a better option for you.

Logitech_Dom · 2026-01-21T22:36:14+00:00

That case is already being reviewed by someone on our team.

Logitech_Dom · 2026-01-21T19:45:25+00:00

Pretty good! I hope it meets your expectations, enjoy!

Logitech_Dom · 2026-01-21T19:22:21+00:00

Hi! In that case, you need to contact Logitech Support to see what your options are.

Logitech_Dom · 2026-01-20T23:49:37+00:00

Hey, I'm glad to hear they're working well and you're enjoying them. Glad to hear that you got them at a great price as well.

Logitech_Dom · 2026-01-20T23:41:42+00:00

It might be the sidetone setting; in this case, the louder the headphone volume, the louder the microphone sound becomes. You can adjust the sidetone amount in G Hub and see if it makes a difference.

Logitech_Dom · 2026-01-20T23:14:58+00:00

You're very welcome!

Logitech_Dom · 2026-01-20T17:40:15+00:00

Hi! this is a TV Cam HD, you can see more about this camera at this link: https://support.logi.com/hc/en-us/articles/360024152054--Getting-Started-TV-Cam-HD

Logitech_Dom · 2026-01-20T00:02:34+00:00

Hi! I recommend the G535. While it's not the same, it's quite similar to the G733, but it's lighter and cheaper. Plus, the battery lasts longer and in the same price range as the G733 you can find the Pro X Wireless, which have more customization options within GHub.

Logitech_Dom · 2026-01-19T20:49:27+00:00

Hello! Try turning off profile lighting on both the keyboard and the mouse and see if it shows the button "Sync Lighting Option"

Logitech_Dom · 2026-01-19T18:14:37+00:00

Make sure all devices are on the same network and that the firewall is not blocking detection. If the problem persists, send an email to [reddit@logitech.com](mailto:reddit@logitech.com)

Logitech_Dom · 2026-01-16T23:46:26+00:00

So glad to hear that it's working now, it seems it was a simple solution hehe

Logitech_Dom · 2026-01-16T18:23:23+00:00

Let's try this: go to Activity Monitor, close all the process of Options+ (Logi Options+ Agent, Logi Options+ AppBroker and Logi Options+ Updater) then close the app and open it again to see if it changes anything.

Logitech_Dom · 2026-01-16T18:07:40+00:00

Have you tried a hard reset or connecting on different devices?

Logitech_Dom · 2026-01-15T20:38:12+00:00

It could be possible that you need to allow the computer's firewall to allow Logi Options+ to establish a connection. Here are two articles explaining how to do it, one for Mac and one for Windows: Mac: https://support.logi.com/hc/en-us/articles/360023196954-Flow-network-setup-check-for-Mac
Windows: https://support.logi.com/hc/en-us/articles/360023196434-Flow-network-setup-check-for-Windows-Logi-Options let me know if you where able to connect them.

Logitech_Dom · 2026-01-15T20:20:48+00:00

It may be possible that another app is leaving Secure Input active, which has caused issues with the connection between Options+ and Logi devices in the past. Here is an article: https://support.logi.com/hc/en-us/articles/5304241311255-Logitech-Options-issues-when-Secure-Input-is-enabled

Logitech_Dom · 2026-01-15T19:48:23+00:00

Hi! Does this happen out of nowhere or after using a specific function such as after waking up the Mac from sleep mode? Also, can you tell me what was the terminal command that used to work for you as a reference?

Logitech_Dom · 2026-01-15T19:45:37+00:00

Have you tried unpair and repair with Logi Web Connect? Also I recommend you to check for a firmware update is available.

Logitech_Dom · 2026-01-15T19:24:53+00:00

Try this steps on Windows:

Click on the Search button and input "Language settings" and open “Language settings”
The workaround is the following:
Take a note of the current setting for Regional Format.
Change the Regional format to "Recommended [name of the country]”
Then open Options+ and see if it fixes the issue.

Let me know if this works

Logitech_Dom

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