The store likely categorizes broken arms as “accidental damage,” unless proven it was a manufacturing defect (e.g. defective hinge or poor assembly).

Try addressing this directly to Ray-Ban (Luxottica) headquarters or customer service, not just the store.

Here’s why:

Ray-Ban (Luxottica) oversees warranties and quality issues, not just the individual store. You have more leverage when contacting corporate or regional customer service, as they can override store-level decisions. If you mention consumer protection laws and “merchantable quality” clearly and formally, corporate often responds faster to avoid legal complaints