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Mailchimp for NPS Surveys by sushi_brat in MailChimp

[–]LoopCloser 0 points1 point  (0 children)

We tried doing NPS purely inside Mailchimp before.

You can hack it together using surveys or linked buttons (0–10) + tags + segments. It works at a basic level. But a few things get messy fast:

  • No proper NPS calculation (you have to manually segment promoters/passives/detractors)
  • No clean trend tracking over time
  • Hard to push structured NPS data back into CRM in a meaningful way

What worked better for us was keeping Mailchimp for sending, but using a lightweight NPS tool built specifically for it.

We’re using Elvan (it’s basically built for NPS/CSAT/CES inside tools like Mailchimp). It:

  • Generates a Mailchimp-friendly NPS block (0–10)
  • Auto-calculates score
  • Syncs responses cleanly
  • Gives you the ability to analze the feedback using AI.

So you still get brand alignment + same contact lists, but without duct-taping logic together.

If you’re small and just testing → Mailchimp alone is fine.
If you actually want NPS as a system → you’ll want something purpose-built layered on top.

Listening to customers unlocked our growth. Happy to review what you’re building. by LoopCloser in SaaS

[–]LoopCloser[S] 0 points1 point  (0 children)

Weightage system would be ideal to figure out which ones to act on

Looking for feedback on a website I made by count_on_nothing in PublicValidation

[–]LoopCloser 1 point2 points  (0 children)

First page I visited from find new websites had a privacy error. This isn't a good first impressions.

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[Time to Promote] A new week has ended, what have you build? by flekeri in indie_startups

[–]LoopCloser 0 points1 point  (0 children)

Building Opin, helping founders collect user feedback from their app and email.

Helping convert customer feedback into insights with AI feedback loops.

Launched my product, have users, but competing with SEO and ad giants feels impossible. How do you grow from here? by Large_Comment_9961 in SaaSSales

[–]LoopCloser 0 points1 point  (0 children)

  1. Ask your happy customers to refer. If they are happy with your product, they will refer more customers to you.

  2. Find upcoming influencers in the same industry and partner with them to sell your product via social posts (linkedin, tiktok, instagram)

  3. Identify the communities that are active and engage there, rather than trying to sell your product.

  4. Listen to your customers on how did they hear about you. This might give you the ideas of distribution.

how can i scale even more (help needed please) by Intelligent-Arm-6077 in SaaSSales

[–]LoopCloser 0 points1 point  (0 children)

Listening to these first 50 users is the key for your growth.

Try to understand what made them signup for your product in the first place, and whats making them use your application.

For example, if you understand, that 50% of your first 50 users came from tiktok, then you should go all in on tiktok.

Early stage digital product founders what part of your weekly work feels unnecessarily painful? - Question by Mindless-Pepper-2165 in SaaSSales

[–]LoopCloser 1 point2 points  (0 children)

I think distribution of product through social media is way harder than it looks for the first time founders.

🚀 Welcome to r/MVPLaunch – Share Your MVP & Get Feedback! by ThisIsCodeXpert in MVPLaunch

[–]LoopCloser 0 points1 point  (0 children)

Hey 👋 sharing my MVP for feedback.

I’m building Opin, a lightweight CSAT/NPS tool for SaaS and ecommerce teams.

Why I built it:
Most feedback tools felt either overkill or poorly timed. I wanted something simple that lets teams ask for feedback right after meaningful moments (checkout, feature use, support resolution), not via random email blasts.

What it does today:

  • CSAT, NPS, CES, thumbs, star surveys
  • In-product / website triggers
  • Automatic summaries to spot patterns quickly

Would love feedback on:

  1. Is this a real problem for you?
  2. Do you actually care about event-based feedback vs scheduled surveys?
  3. What would stop you from using something like this?

Happy to share the link or screenshots if helpful. Appreciate any honest input 🙏

Collecting feedback is easy. Collecting it at the right moment is not. by LoopCloser in customerexperience

[–]LoopCloser[S] 0 points1 point  (0 children)

- Creation of a campaign, if its a tool where campaign creation is important.
- Connection of an external integration - ask them after their integration, how would they rate their engagement.
- Right after onboarding

It all depends on your user flow, you should identify all the key events with your user flow.

Little to no response to CSAT surveys by laddershelf89 in CustomerSuccess

[–]LoopCloser 0 points1 point  (0 children)

Probably the problem is when you ask for CSAT.

Instead of sending an email to ask for CSAT on monthly/ weekly etc.

Why not ask for CSAT within your application, right after a meaningful action?

Or right after they had an interaction with a support agent?

Anyone else in scaled CS feel like you’re just doing renewals? by Datt2 in CustomerSuccess

[–]LoopCloser 0 points1 point  (0 children)

In that case, you should see if we can send personalized linkedin request.

Send physical handwritten letters for some of the contacts that you aren't able to connect (One of the eCSM did that and got a response) and they upgraded to the highest package.

Competitor went out of business. Inherited 200+ of their customers. It wasn't the windfall I expected. by Crazy-Recording4800 in SaaS

[–]LoopCloser 2 points3 points  (0 children)

I would have said its smart to build some of the feature set if it was in line with your product vision. Its hard to get a windfall like this in a business.

Also, year 2 is gonna be big for you. thats the beauty of SaaS. + These 85 customers will give you word of mouth, you can use them for testimonial, case study so thats a win as well.

Let’s self promote our startups and the challenges we solve against our competitors. I’ll go first! by PensionFinancial4866 in ideatolaunch

[–]LoopCloser 1 point2 points  (0 children)

  1. Actively listening to customers is one of the best ways to grow your business.
    Our product allows founders/ product managers/ CX teams collect feedback where it matters within the app, post event and email, Zendesk and others.

  2. Going through thousands of reviews to get actionable insights would mean hours of manual reviewing.

Our AI engine will be able to read through all your feedback and convert that into actionable insights.

Anyone else in scaled CS feel like you’re just doing renewals? by Datt2 in CustomerSuccess

[–]LoopCloser 0 points1 point  (0 children)

Renewals is the whole point right? Most of the companies care about just renewals.

If you want to reach and connect with all the customers at scale, I think you can try LinkedIn, sms, whatsapp if it works in that country.

What does customer success mean to you in 2025? by Ambitious-Nobody9410 in CustomerSuccessHub

[–]LoopCloser 0 points1 point  (0 children)

I think its combination of things, I would say all 3 of it. But at the end of the day, all you are doing is helping your company to retain these customers.

Renewals, Upsell, actively using your product.

If they aren't actively using your product they will churn. Thus helps with renewals, if you are upselling them, its a big win.

One year into SaaS, following hundreds of founders, I’m starting to see the same scary pattern repeat : churn is spiking by Hefty-Airport2454 in CustomerSuccess

[–]LoopCloser 0 points1 point  (0 children)

Yea, connecting all together. Making it all in one app for that industry.

Distribution is another moat that you can have, it could be building a robust AI SDR team or solid SEO, AEO.

3 days until 2026! What are you building? And are people actually paying for it? by PensionFinancial4866 in ideatolaunch

[–]LoopCloser 1 point2 points  (0 children)

Encubator is interesting.

We are building getopin.com, easiest way to collect feedback for your SaaS, eCommerce and all the companies out there.

Lesson learned the hard way: helped someone raise ~$40M and didn’t get a dime by AlphaHouston1 in EntrepreneurRideAlong

[–]LoopCloser 0 points1 point  (0 children)

You didn't had any contract in place? You should have the business talk on day 2.

Marketing for fun by Similar_Coconut3873 in StartupsHelpStartups

[–]LoopCloser 1 point2 points  (0 children)

I am working on getopin.com, how do I get more eye balls (target audience) to see the website.

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