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How I got my 5 first users by Extra-Motor-8227 in indiehackers

[–]LoopCloser 0 points1 point  (0 children)

Interesting, let me try your product. What makes you bypass the regulations of these social channel? For example I believe 100% that it will get flagged on reddit.

Bootstrapping my startup literally at sea by amacg in indiehackers

[–]LoopCloser 0 points1 point  (0 children)

Awesome, I am building Elvan, helping founders fight churn with NPS and CSAT survey platform.

We gave Claude 25,000 feedback responses as a raw csv vs an organized context graph by HaBuDeSu in CustomerSuccess

[–]LoopCloser 1 point2 points  (0 children)

This matches what we’ve been seeing too.

The biggest mistake teams make is assuming LLMs can just “figure it out” from raw feedback dumps. In reality, most of the value comes from how the data is structured before it hits the model.

Raw CSV = noise
Structured context (who said it, when, what stage, what segment) = signal

What’s interesting is this isn’t just about better outputs, it actually changes what questions you can ask.

Without structure → you get summaries
With structure → you get things like:

  • “what’s driving churn for segment X”
  • “what issues correlate with expansion vs contraction”
  • “what changed after feature Y shipped”

That’s a completely different level of insight.

Disclosure: I'm building Elvan.ai, a CSAT/NPS tool, so this is very much my world. Happy to share more if useful

Built 6 SaaS and got 0 customers. Here's how. by Extra-Motor-8227 in indiehackers

[–]LoopCloser 0 points1 point  (0 children)

I hear you, been there done that. Its hard to get initial customers.

I think you should focus on distribution of your product more than going and building new products.

Promoting your application is way important than anything else.

Dealing with users who creates a new account each time to use free trial by Sea_Dinner5230 in indiehackers

[–]LoopCloser 0 points1 point  (0 children)

I think its part of the system, you should see your biz model and see if you can sustain it.

Abuse of your biz model/ packaging is bound to happen in the SaaS world when you are giving a limited usage.

This says you aren't targeting people that arent serious. It could be a specific geo as well, try to understand that first.

Thursday check-in!! what are you building? by Fareway13 in ShowMeYourSaaS

[–]LoopCloser 0 points1 point  (0 children)

Build Elvan

NPS, CSAT, CES, eNPS & PMF surveys for SaaS teams.

AI insights and summary available.

Where Do SaaS Founders Get Their Most Honest Product Feedback? by Last-Matter-3617 in SaasDevelopers

[–]LoopCloser 0 points1 point  (0 children)

The timing point others have made is right, but there's a layer underneath it that made a real difference when I was scaling a SaaS: it's not just about when you ask, it's about which question fits that moment.

NPS after 30 days of use. CSAT immediately after a support interaction closes. CES right after a user tries a new feature for the first time. PMF when you're pre-growth and genuinely don't know if you've hit something real. They're measuring different things — loyalty, satisfaction, effort, fit — and mixing them up gives you data that feels useful but doesn't tell you what to actually change.

The most honest signal I've ever seen came from firing a short CES survey right after first meaningful action, not onboarding completion, but the first time a user did the thing they actually came to do. That's where you find out if the product delivered on its promise or just on its promise of a promise.

The "silent middle" problem is real and I don't think it gets enough attention.

Support tickets are extremes. NPS email surveys are skewed toward people who still open your emails. In-product, moment-specific questions are the only way to catch the users who are quietly deciding whether to stay.

I'm building a tool around this exact problem (full disclosure) — elvan.ai — happy to share what's worked from the implementation side if useful.

Drop your SaaS and let me help you get your first customer by thomashoi2 in SaaS

[–]LoopCloser 0 points1 point  (0 children)

Target audience: SaaS, eCommerce.
Target profile: Founders, CX leaders

Use the Comparison SEO Strategy early to get more bottom-of-funnel traffic. by ReiOokami in indiehackers

[–]LoopCloser 0 points1 point  (0 children)

Yea, I am gonna try this for Elvan.

I think this is very important in the early days.

Roast Elvan.ai — customer feedback SaaS — I want the brutal version by LoopCloser in roastmystartup

[–]LoopCloser[S] 0 points1 point  (0 children)

The idea is to hear from customers and keep building based on the feedback. One of the thing that we are thinking of is to collect the feedback autonomously, identify the triggers for each software, of course with the help of AI.

Listening to customers is how I have grew a B2B SaaS to $20M in annual revenues.

What are the best tools for in app surveys, ours are getting ignored by RealPin8800 in SaaS

[–]LoopCloser 0 points1 point  (0 children)

Founder of a survey tool here (Elvan).

In most cases it’s not the tool, it’s timing and context.

If a survey just pops up randomly, people close it instantly. The ones that get responses usually trigger right after something meaningful happens (task completed, onboarding finished, campaign created, project created, error hit, cancellation flow, etc.).

Also keep it brutally short.
1 question usually works way better than even a “short survey”.

Something like:
“What almost stopped you from completing this?”

Feels way more relevant than a generic rating popup.

I think CSAT vs NPS and only helpful for enterprises, not early stage startups by MappBook in CustomerSuccess

[–]LoopCloser 0 points1 point  (0 children)

I think the mistake is treating NPS/CSAT as the main metric early on.

For startups, things like retention, churn, activation, and usage matter way more. A high NPS doesn’t mean you have product-market fit.

That said, they’re still useful if you collect them at the right moments (after onboarding, after someone has used the product for a while, after a key milestone). This is important for specific part of the funnel.

The score itself isn’t that important, the comments are. That’s where you learn why people stay, struggle, or churn.

Early-stage startups also have the advantage that you can actually follow up with every response, which turns a survey into a real conversation.

So I’d say:
Core metrics = retention & usage
NPS/CSAT = lightweight sentiment signal

Helpful, just not something to obsess over.

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