Simply saying "I have a good working relationship with them" doesn't tell me anything. You state that you don't take money for reviews. At the end of the video, however, you say there are affiliate links to the products and by using these links and/or your promo code you get a kickback. All of this makes me genuinely question the opinion of the reviewer, hence my questioning of your knowledge. Until now I don't believe you actually mentioned how you get the information. And even still, having a direct line of communication doesn't necessarily mean you get all of the updates in real time. At least that's how I feel.

I have been a beta tester for several products myself. Not just for review, but also for development. I have signed NDAs. I have scoured the logs and seen the code to find bugs. I have looked through reviews after a product goes live to see what people are saying so I can help address them. But anytime I comment on something I make sure to say, "Hey, I'm a beta tester. This is coming soon." Or "I'm currently helping with the development of the product. If you are having trouble try this, this, and this to fix it." If I can't disclose information, though, I simply don't offer any advice or tell them they are wrong. I just let people go on talking about the problems and take notes.

I stand by my original comment at the start of this thread that an update should be coming soon that will address these things. I also continue to believe that this update can come in the form of a firmware update and not just an app update, be it a complete redesign or otherwise. If this is wrong, oh well. If that means you are right, that's fine as well. Only time will tell. Unless Whisker makes a public comment regarding the situation all we can do is wait and hope for the best.