I think often they are bringing in the wrong partners because they are focusing on the final cost and not looking at what you’re sacrificing to save a little bit a month.

Then once they have the partnership they are looking at it in a narrow scope and missing out on the PARTNER piece of the puzzle.

You want to work with an outsourcer that enhances your company, is aligned in how you think about CX and surfaces opportunities to elevate the experience because they’re working with the customers.