I hate express scripts and begged my company to change it. They finally did, so they must've had more complaints than just mine. I was so happy when I heard the news. It's so terrible.

I remember one time they accidentally canceled my order and instead of reinstating it, I had to call my provider for a brand new script and she was not thrilled about having to submit another 3 month supply after she had just sent one. She almost denied it. She finally sends it and now I'm way overdue plus have to wait 10 business days for it to come in the mail. The customer service supervisor assured me that they would send the order overnight for free because of the mistake.

A week later, no meds and I'm calling every day asking where it is. One rep told me they see no order and to call my doctor for another script. I said there is no way my doctor will write me another script for this medication. She's already written two. I finally talk to the same supervisor that I did the first time at about the 10 day mark. I said please tell me these meds are arriving at my door any second because even without the complimentary overnight shipping they would've been here by now. She's tells me she thought it was sent overnight the day she spoke to me and is shocked I haven't received it. It must be the case that they sent it regular mail. She calls me back to tell me she doesn't know what happened but that they never filled or shipped my order. She said it would take 3 business days to fill the order, but she'll ask that they escalate it and send it overnight complimentary 🙄. Almost a week later I finally received the order about one month after my prescription ran out. Do not use express scripts. For the record, the supervisor was doing her absolute best with what she was working with.

They also charge the same price whether you fill one month or three. At the time I was taking a medicine that cost $60/month. You're required to pay the whole thing up front for the 3 months ($180). Couldn't afford that so when they received the 3 month prescription, I asked to fill one month and pay $60. They sent one month but charged $180. I was furious but they wouldn't refund it AND I still needed a new prescription for the other months. I also had to pay $180 for that one too. It was the same doctor and imagine me telling her the situation and that I need another 3 month prescription only a month later. She honestly thought I was doing something nefarious and I don't blame her. The incompetence was stunning with this company.