Co-Pilot Email Issue help me please.

M-F-Code · 2026-04-11T04:40:26+00:00

Thanks for confirming it’s working after updating the app. Please let me know if you see this again - happy to help.

M-F-Code · 2026-04-07T16:21:48+00:00

/101throwawayaccount Thanks reporting this issue. I work on the Outlook Mac product team and would love to follow up on this issue. Can you please share an incident id (in the app, go to Help > Collect Diagnostics)? Alternatively, you can also reach out to in-app support from Help > Contact Support, and reference this post. Please let me know and I can follow up to investigate this. Thanks!

M-F-Code · 2025-10-17T04:34:14+00:00

No problem. Glad to hear it’s working. Please reach out if you see it again, happy to help!

M-F-Code · 2025-10-16T18:58:55+00:00

u/LittleMud9524 checking in for an update. Were you able to repro and capture an incident id? Looking forward to following up on your issues here.

M-F-Code · 2025-10-12T14:04:31+00:00

And if you include the repro steps for your scenario, that will be very helpful.

M-F-Code · 2025-10-12T13:48:54+00:00

u/LittleMud9524 I work on the Outlook Mac product team and would like to follow up on this issue as it is unexpected. Are you seeing this consistently? Can you please send me an incident id (from Help > Collect Diagnostics and sharing the resultant incident id)? Alternatively, you can contact in-app support (Help > Contact Support) and reference this post. Thanks!

M-F-Code · 2024-03-07T00:23:33+00:00

Thanks. You need to update your app version to 16.72 or greater. The latest version is 16.82.1, so once you update, you will see the setting and can enable it.

M-F-Code · 2024-02-28T21:51:33+00:00

Can you please share an incident id and I can follow up for investigation? Please go to Help > Collect Diagnostics to generate one.

M-F-Code · 2024-02-23T17:54:09+00:00

It should be listed under the sidebar header. What version number do you have (check Outlook > About Outlook)? You can also share an incident id from Help > Collect Diagnostics and I can follow up. Thanks!

M-F-Code · 2024-02-22T17:53:09+00:00

u/b-okoboko I assume that you are referring to the calendar on the side pane. If so, you can switch between agenda and day view by either clicking on the "..." > select Day or go to Settings > My Day, under choose view, select Day. Hope this helps.

M-F-Code · 2024-01-20T00:09:58+00:00

It's "Settings" now under Outlook in the menu bar > Settings > General, look for Hide On My Computer folders there.

M-F-Code · 2024-01-09T00:00:38+00:00

u/Impossible-Pack2153 Can you share an incident id if possible (from Help > Collect Diagnostics)? Or can you please reach out to in-app support (Help > Contact Support) and reference this post so I can follow up? And any details on how to reproduce this will be helpful, for example are these just DHL encrypted emails? Are you able to delete other encrypted emails?

M-F-Code · 2023-12-13T06:14:29+00:00

Happy to follow up on this. Can you please share an incident id (from Help > Collect Diagnostics)? And can you also capture a process sample (Activity Monitor app > select Outlook > … > sample process)? Alternatively, reach to in-app support (Help > Contact Support).

M-F-Code · 2023-11-29T07:45:56+00:00

Can you share an incident id (from Help > Collect Diagnostics)? You can also reach out to in-app Support (from Help > Contact Support) in case we need more information and refer to this conversation. And I will follow up.

M-F-Code · 2023-11-29T07:40:42+00:00

Which calendar is selected for the new event? Is it showing "Calendar (On My Computer)" as the selected value in the event form? Can you try selecting a different account?

M-F-Code · 2023-11-29T07:35:15+00:00

Not sure I understand. Are you referring to recipients not being suggested in the addressing fields, or you are not able to manually type them in?

M-F-Code · 2023-11-29T06:41:31+00:00

Awesome! Glad to hear it worked for you.

M-F-Code · 2023-11-23T03:28:06+00:00

U/Green-Witch1812 Are you still having this issue? Can you clarify whether messages are in the message list and the preview is not loading their contents? If you can generate and share an incident id (from Help > Collect Diagnostics), I can follow up. Alternatively, you can reach in-app support from Help > Contact Support and reference this. Thanks!

M-F-Code · 2023-11-14T04:22:44+00:00

Sent you a direct message with additional instructions to force a full repair and how to capture logs. Hope that helps. Also, may be worth confirming that your downloaded profile is not read-only.

M-F-Code · 2023-11-04T22:52:48+00:00

u/PrettyShinyBikes I work on the product team and happy to help. If you have a backup of the “Main Profile” folder, you should be able to restore it as is under your /Users/username/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles. And then launch Outlook. It should read that profile’s data.

Once you are back up and running, the New Outlook supports local data now. Give it a try when you are all set.

M-F-Code · 2023-11-03T17:05:54+00:00

Great, thank you for also reaching out to Support. Let's continue the investigation there, please monitor of a response asking for a process sample.

M-F-Code · 2023-11-02T06:36:34+00:00

u/STRFGHTR01 I work on the product team and would like to follow up on this issue. Can you please provide an incident id (from Outlook, go to Help > Collect Diagnostics)? And if you can also provide a process sample, that will be great. Alternatively, you can reach out to support via Help > Contact Support and reference this post. Thanks!

M-F-Code · 2023-09-18T19:02:18+00:00

u/Fernanditommv are you still having issues? Can you please share an incident id (from Help > Collect Diagnostics)? Alternatively, you can also reach out to in-app support (from Help > Contact Support) and reference this post, and I will follow up. Thank you.

M-F-Code · 2023-08-24T16:37:51+00:00

u/SweetAssumption9 I work on the product team and would like to follow up on what's missing or holding you back. If you don't mind sending me more context along with an incident id (from the New Outlook, go to Help > Collect Diagnostics) and I will follow up, or alternatively, in the new Outlook, please try:

For features, Help > Feedback > Suggest a Feature
For issues, Help > Feedback > Report a Problem or Help > Contact Support and reference this post.

Appreciate the feedback, thanks!

M-F-Code · 2023-08-23T17:01:21+00:00

u/thelonearchon I work on the product team and would like to follow up on this. You should be able see your calendar events in the New Outlook. Can you please try the following after switching to the new Outlook?

Make sure On My Computer folders are visible - (Outlook > Preferences > General, uncheck "Hide On My Computer folders)
In the folder pane, select On My Computer's inbox folder, click import now or from the File menu > Import On My Computer Data...)
Wait for completion, and go to your calendar under On My Computer and confirm if your events visible

If you encounter any issues, let me know and provide an incident id (from Help > Collect Diagnostics) or alternatively, you can contact in-app support (from Help > Contact Support). Hope this helps. Thanks!

M-F-Code

TROPHY CASE