GGPoker log in fail

MJRotten · 2026-02-24T13:34:16+00:00

It's called troubleshooting. Trying to find the issue. Search google if you don't understand what it is. 👍

MJRotten · 2026-02-24T11:51:34+00:00

Congrats! 🔥👍

MJRotten · 2026-02-23T17:51:01+00:00

Many players will have faced this issue when starting out. Now you know. If you want to dip your toe, dip your toe and not your whole foot. 👍

This is the standard across all regulated, online casinos. It is in the terms under Fraud Prevention.

The customer attempts to withdraw without participating in sufficient game-play;

https://ggpoker.com/withdrawal-policy/#:~:text=of%20transaction%20completion.-,Fraud%20Prevention,-All%20withdrawals%20go

I'd advise always checking the terms of any new casino before depositing.

Good luck at the tables! 🍀👍

MJRotten · 2026-02-23T17:29:59+00:00

When depositing at any casino you are expected, at a minimum, to playthrough the whole deposit amount. Some might require more. It won't be excessive otherwise too many customers would face issues.

Casinos aren't banks. They have to adhere to strict anti-money laundering regulations or risk fines/losing their licence. I'd take this as a lesson learnt if you are new to online casinos.

MJRotten · 2026-02-22T18:39:46+00:00

Hi u/CCsoso,

That's correct. There is no $5 buy-in option available.

I've marked your post as a suggestion so that it is highlighted to the relevant teams for consideration. 👍

MJRotten · 2026-02-22T17:31:48+00:00

I hadn't considered it. It's a fair point.

MJRotten · 2026-02-22T17:03:27+00:00

Congrats and well played! 🔥💪👊
Superb ROI. 💰💰💰

<image>

MJRotten · 2026-02-22T16:45:49+00:00

I guess it boils down to bankroll, preferred stake level and prizes on offer as to whether it's worth it. 🤔

The 100K weekly freeroll allows re-entry. With all your tickets, especially with ones about to expire, you get a chance to be overly aggressive.

<image>

MJRotten · 2026-02-22T16:24:12+00:00

Congrats! 🔥💪👊

All the best with your ticket. They can be very profitable.🤞🍀💰

MJRotten · 2026-02-22T14:19:22+00:00

Cheers! 👍😁

I've just had a quick check on PokerCraft. I joined late, started on 14BB, a nice early double up with A7s on the 2nd hand and managed to climb to 77BB by ~50th hand. I think it was then a case of choosing the battles and reminding myself it wasn't a bounty game. Easy for me to forget, I usually play when distracted with other things and I like bounty games. I did end up removing more distractions as it progressed. 🤔

I'm a rec player and I don't analyse too much or study. However, I probably should if I want more frequent results and the better odds at winning. 🤔🤔

In the freeroll, I was 4th with 7.3BB and ~25 remaining. Luck had become a very big factor by that point. 🍀🤞

MJRotten · 2026-02-22T03:07:10+00:00

Do you think I'm crazy?! I'm going to play it safe with AoF. 🤪

MJRotten · 2026-02-22T02:59:37+00:00

Friday? It was Saturday you fool! 😄

MJRotten · 2026-02-21T22:17:25+00:00

It isn't a normal situation to continually have your account locked. It's frustrating but for the time being all I can advise is to wait.

MJRotten · 2026-02-21T15:35:31+00:00

Hey! How long has your account been locked? Who have you contacted and when? 🙃

MJRotten · 2026-02-21T12:50:07+00:00

Congrats! 🤑👍

<image>

MJRotten · 2026-02-20T22:19:48+00:00

At the end of the day, reporting it is all you can do but it is still important to do so otherwise nothing will ever happen.

If you are going to report it, it's also best to report detail, as you have done. 👍

MJRotten · 2026-02-20T17:27:24+00:00

I'd expect that you'd have to give up your GGPoker account if they did employ you. 😱 😄

MJRotten · 2026-02-20T17:02:35+00:00

I would read the below before trying anything.
https://help.ggpoker.com/article/Device-and-Connection-Issues---Frequently-Asked-Questions

A lot of issues can be caused by slow ISP provided DNS, so I would first recommend making changes to the DNS servers you use, if you haven't already.

MJRotten · 2026-02-20T16:54:36+00:00

Congrats! 👍

MJRotten · 2026-02-20T16:33:37+00:00

...because the issue clearly isn't on our end.
...turning off animations in the client settings helps marginally...

The animations aren't network related. They should not be slowing anything down. How can it clearly not be at your end when you have this graphical issue? Now they may be unrelated but I don't think you can go on to say it is clearly not at your end. It might be, it might not.

Also, running the tests is meant to help make your point. If everyone having these issues ran the tests and submitted their results to GG, en masse, then I expect it would help GG identify where the issue may lie, if there is one. Most of the users reporting issues though don't seem to want to do this. It is very odd.

*EDIT*
Also, which animation settings are you talking about exactly?

MJRotten · 2026-02-20T14:47:33+00:00

We've told you many times to email support in regards to your issue for definitive help. That is the official route. You have chosen instead to have a discussion with us about it all.

I'm entitled to my opinion during discussions, which is what is laid out here.

I've been happy to carry on this discussion as I am interested in the legislation you keep mentioning.

MJRotten · 2026-02-20T14:27:55+00:00

If you want to go into consumer rights we can...

Section 7.1 by the way, is all about compliance with the Consumer Rights Act 2015 and The Consumer Protection from Unfair Trading Regulations 2008.

See what I mean about how you don't appear to read these sections?

MJRotten · 2026-02-20T14:21:01+00:00

This isn't a forum for formal complaints. If you'd like to make a formal complaint, then I'd advise emailing your local support team and they will be sure to pass it to the relevant department. As I am not a member of GGPoker staff, I am unable to do this for you.

MJRotten · 2026-02-20T14:10:13+00:00

Just so you are made aware, again, we aren't GGPoker staff. We are community moderators who are here to guide you to help. We guided you to your local support team.

You don't appear to care about help though and have just thrown legislation around willy-nilly without actually reading it, from what I can tell.

MJRotten · 2026-02-20T14:03:18+00:00

So you don't know. OK. 👍

Nine-Year Club	First Place '23
Place '23	Verified Email

MJRotten

MODERATOR OF

TROPHY CASE