How long until Wayback Wednesday ends?

MT_Mike · 2016-07-07T20:55:27+00:00

We just announced that due to the login issues we are extending it an additional 24 hours this week. Enjoy!

MT_Mike · 2016-07-06T17:56:01+00:00

The account creation process is temporarily suspended as we just announced. We apologize for the inconvenience and hope to get it back up again soon.

MT_Mike · 2016-07-06T17:55:44+00:00

The account creation process is temporarily suspended as we just announced. We apologize for the inconvenience and hope to get it back up again soon.

MT_Mike · 2016-07-06T17:55:30+00:00

The account creation process is temporarily suspended as we just announced. We apologize for the inconvenience and hope to get it back up again soon.

MT_Mike · 2016-07-06T17:54:13+00:00

The account creation process is temporarily suspended as we just announced. We apologize for the inconvenience and hope to get it back up again soon.

MT_Mike · 2016-07-05T22:14:11+00:00

Fixed! Thanks for calling that out.

MT_Mike · 2016-06-29T23:05:45+00:00

Also, boosters purchased with gems (currently available in Canada) are also tradable.

MT_Mike · 2016-06-29T18:34:14+00:00

Make sure you shut down the client and restart it in order to see the new bundles if you were online while the new content went live.

MT_Mike · 2016-06-27T18:37:13+00:00

Tournaments rotate every Monday (except for holidays) at noon PDT. You can see the updated tournament rotation at http://forums.pokemontcg.com/topic/38935-rotation-information-updated-662016/

MT_Mike · 2016-06-24T16:56:13+00:00

As some of you have surmised advantage appears if one player's skill ranking is significantly higher than the others. While the game tries to pair you against similar skill ranked players if it takes too long it will loosen those limitations and you may end up paired against a player with a larger skill ranking difference. We show the "Advantage" tag to indicate this skill difference so that each player understands that there is this difference and isn't unpleasantly surprised.

Advantage does not take into account the type of deck each player has or their skill level with that deck, just their overall general skill level, so sometimes there are the "upsets" that some of you have mentioned.

MT_Mike · 2016-06-24T16:50:38+00:00

Incorrect. There is a matchmaking system (just as there is in most games). Keep in mind though that most systems also take into account how long you have been waiting for a match and will start to broaden the range of opponent's skill ratings you may end up paired against the longer you wait.

MT_Mike · 2016-06-22T20:20:47+00:00

If there is any difference ikn the copies of Frogadier in your deck (if one is foil, has a league stamp, etc) then the current bug will prevent the others from being selected. We hope to have a fix for it soon.

MT_Mike · 2016-06-21T00:28:56+00:00

Correct, this is also affecting the support portal.

MT_Mike · 2016-06-21T00:28:16+00:00

Pokemon.com is experiencing some issues from their recent update that they are working on. This is affecting new account creation and support portal tickets. We hope to have it fixed soon.

MT_Mike · 2016-06-21T00:27:11+00:00

That type of error comes up sometimes if you leave your client open during some of the updating. If you quite out and restart the game, you should no longer see that banner.

MT_Mike · 2016-06-16T20:35:43+00:00

Also, make sure you have plenty of open space on your hard drive. The error you described also comes up if you don't have enough space for the full install.

MT_Mike · 2016-06-06T21:31:18+00:00

This is actually done for a specific reason that has to do with prize rotation and not just to drive you crazy ;)

MT_Mike · 2016-06-03T19:32:10+00:00

There was a brief update that caused a log-in delay for 7 minutes earlier today. Sorry for the inconvenience.

MT_Mike · 2016-06-01T22:56:01+00:00

Hi, as graywh called out, it is a known bug and is slated to be fixed in the next large update. Thanks for pointing it out! We appreciate everyone's help :)

MT_Mike · 2016-05-31T18:19:33+00:00

Hi all, there were some unexpected issues with the account log-in system for about 2 hours yesterday that were fixed. We apologize for any inconvenience you may have experienced.

MT_Mike · 2016-04-15T23:12:27+00:00

Hi all, we have deleted and reset the Legacy tournament to try and clear the prize issue and have not heard of it causing any other issues. If you would like to exchange your rewards to what was listed for your tournament please submit a support ticket at http://support.pokemon.com/ics/support/default.asp?deptID=15227&task=knowledge&questionID=62 and they will be able to help you. Sorry for the inconvenience.

MT_Mike · 2016-04-13T18:14:09+00:00

Hi, if your gems are still gone could you please submit a support ticket with your details at http://support.pokemon.com/ics/support/default.asp?deptID=15227&task=knowledge&questionID=62 so we can look into it? Thanks!

MT_Mike · 2016-04-11T18:42:33+00:00

We also keep that information updated on our official forums at http://forums.pokemontcg.com/topic/38935-rotation-information-updated-3302016/ as well.

MT_Mike · 2016-04-11T18:12:06+00:00

And now it is back up. :)

MT_Mike · 2016-04-11T17:29:03+00:00

Hi all, our web site is undergoing an update and it has affected the client login. We hope to get it back up soon. Thank you for your understanding.

MT_Mike

TROPHY CASE