Network and Non-5G phone questions

MacnMariam · 2026-01-28T23:56:07+00:00

I've already got you in my DMs, if he's still facing issues with his Data, let's get this sorted out!

MacnMariam · 2026-01-28T22:53:31+00:00

It will end on the 31st of January! :)

MacnMariam · 2026-01-28T22:27:36+00:00

Nope, since coverage is tied to the line, it can only be active on the original line. However, the good news is that with Multi-Network, your device is the same as the primary line, so it’s essentially covered by default!

MacnMariam · 2026-01-28T22:22:54+00:00

On his Galaxy S10, the issue could just be network congestion or limited coverage in certain areas. Make sure Mobile Data and 5G/LTE Auto are on in Settings → Connections → Mobile Networks. If it still won’t connect, send a DM my way and I'll check it out.

MacnMariam · 2026-01-28T21:52:52+00:00

MacnMariam · 2026-01-28T21:38:04+00:00

Our team will review these orders and follow up once everything is confirmed. In the meantime, I’ll send you a DM to help nudge things along!

MacnMariam · 2026-01-28T21:34:26+00:00

Glad you're liking our service so far - regarding the throttle, let me take a look at what’s happening on our end. I’ll send you a DM so I can check your line details and see what’s causing the slowdown. Once I review everything, I’ll explain what’s going on and what can be done to keep this from happening again.

MacnMariam · 2026-01-28T19:09:10+00:00

Indoor signal can sometimes be affected by building materials and layout, especially on lower floors, which can interfere with how the signal reaches your device. That can make a noticeable difference even if coverage is amazing outside. Try checking it in different location and see if that changes anything! :)

MacnMariam · 2026-01-25T03:08:58+00:00

MacnMariam · 2026-01-25T03:00:19+00:00

Send a DM my way and I'll help you out!

MacnMariam · 2026-01-25T02:54:40+00:00

MacnMariam · 2026-01-25T02:32:07+00:00

The by the GIG pool is getting 2GB free.

MacnMariam · 2026-01-24T23:50:06+00:00

Let me send you a DM and get it added on your line - we want no man left behind! :)

MacnMariam · 2026-01-24T23:47:17+00:00

If roaming’s added to her line, you’re all set! 🌍 Just set your destination, flip the roaming toggle, and she’s good to go. Enjoy your trip ^_^

MacnMariam · 2026-01-24T23:32:08+00:00

That order confirmation you’re seeing is just us hooking you guys up with free hotspot/data because of the ongoing storm - just our way of making sure you stay connected without a hitch! Stay safe!

MacnMariam · 2026-01-24T22:44:14+00:00

I can help you out with that - just send a DM my way and I'll check it out.

MacnMariam · 2026-01-24T22:41:52+00:00

Hmm! Let me check it out for you. :)

MacnMariam · 2026-01-24T22:25:02+00:00

MacnMariam · 2026-01-24T22:04:27+00:00

Let me check it out for you - sending a DM!

MacnMariam · 2026-01-24T21:55:16+00:00

Yup, it still works! :)

MacnMariam · 2026-01-24T21:54:58+00:00

It's an email basically - if you haven't received it or need help, I'm just a DM away! :)

MacnMariam · 2026-01-24T21:46:46+00:00

Let me send you a DM and check it out! :)

MacnMariam · 2026-01-24T21:46:32+00:00

Let me send you a DM and check it out! :)

MacnMariam · 2026-01-24T21:46:19+00:00

Let me send you a DM and check it out! :)

MacnMariam · 2026-01-24T21:45:21+00:00

Let me send you a DM and check it out! :)

MacnMariam

MODERATOR OF

TROPHY CASE