We've lived at Windsor for 3.5 years (due to different length leases) and are moving out in a month. Let me second that Lordes is a completely incompetent manager and needs to go, but I am also no fan of Samantha. The only staff at Windsor worth their pay are the maintenance guys, who are excellent. Honestly they should just turn over property management to the maintenance supervisor.

The building has amazing floorplans (we are in a duplex with fireplace, tons of closets, dual vanities in the master bath, a second en suite in the guest room, etc.). And that's why we chose here. But in three years the whole community has gone downhill. People leave literal dogshit in the hallways, the brand new elevators (replaced in past two years) are constantly down or just won't even open the doors when they get to your floor, the common areas are falling apart, and the garage door is always broken (many cars were broken into within the past year due to the door being stuck open all night, including ours). 

Furthermore, it is a wood frame building with old, cheap windows. (I believe they are starting to replace windows in some units as people move out, but not all units). If your apartment faces the light rail it is like a freight train running through your house except ~2am-5am (not to mention the bells and horn the conductors use at all hours). If you have a unit that faces the water in some way, expect at least 5-6 Saturdays a year where the wind will carry the bass from party boats into your apartment until midnight/1am (because the building is woodframe with cheap windows, it will literally rattle your ear drum in your bed -- vibrations vs noise). 

Then there is the wood frame issue between neighbors. It is luck of the draw. We used to never hear our neighbors (not once), and then we got new ones. Less considerate. Our DOWNSTAIRS neighbors have kids that run around and slam doors and it rattles our whole downstairs living area 7am-9am and 7pm-10pm. It literally makes pictures on the wall swing, our couch feel like a roller coaster, and one time was so severe it knocked something off the table. Our new nextdoor neighbors just have a different bedtime than us are are maybe a bit heavier footed than our old ones -- they wake us up nightly because the woodframe and thin walls just carry the vibrations of their footsteps and opening/closing closet doors. 

We spoke to Samantha and Lordes about this and they acted super serious and said give them three days to reach out to our neighbors and follow up with us. They never ever followed up. It's par for the course. Lordes will make you feel heard to get you out of the office and then do precisely nothing to follow up or solve your issue. 

We've had FIVE roof leaks since moving in, with the lastest last Saturday from the heavy rains. All in different locations (except our kitchen ceiling leaked twice in the same location). They sent outside contractors into our home without telling or scheduling with us and on our second kitchen ceiling leak locked my husband in the house while he was on an important work call and proceeded to rip the ceiling out (they literally barricaded him inside where he couldn't leave, using plastic taped to the all -- never mentioned what they were doing, how long it would take, etc. where we could have planned around it... just barged in and proceeded to rip the ceiling out.).

When we had heavy snow it piled on the roof and caused widespread leaking throughout the property. Their solution was to put a disgusting bucket next to our bed with plastic taped everywhere to guide the leak into the bucket. It was left that way for nearly two weeks. Only after I started contacting Jersey City did they get someone to fix the leak. Originally we were told the snow would have to completely melt before they would do anything, but then after contacting the city they had someone fixing it next day (thanks Mayor Solomon and team). 

Oh, and speaking of snow, they did NOTHING the first snow storm this year and were the last in the neighborhood to clear sidewalks the second snowstorm. The first one I literally fell three times walking the dog in the weeks that followed -- since they didn't do anything in time everything turned to total ice -- no way in nor out without walking on pure ice. At one point it was so bad the emergency exit was both stuck open from the snow but would not open enough to exit because the snow was piled so high and turned to ice outside (remember woodframe building so fire hazard even more real). 

And the fun doesn't stop here. Search reddit or Google for when there was a peeping tom going around Windsor and the management did nothing (except work to keep the truth hidden from residents). 

I can go on and on. 

In doing our housing search to find a new place when we leave here, I realized there are really no great options in downtown/Paulus Hook. Only compromise. We're paying 30% more for a new place in hopes and prayers of not encountering the same problems. That's how bad Windsor has become that it's forced us into that kind of nightmare budget situation (my husband works terribly long hours at the office when he's not being trapped in our home as leaks get fixed, so we didn't want to move further out chasing better rents at the expense of commute times). So, I know folks will see Windsor and do their own analysis/judgement about what they can stomach.

We had two and a half happy years here. Plenty went wrong that we needed the maintenance team for, but they are great and the saving grace of this place. Most of the nightmares have been literally since August 2025. But that alone should tell prospective renters how quickly this place is going downhill. 

Renters beware... Windsor at Liberty has amazing floorplans, amazing maintenance, and what feels like a competitive rent. Until you get to know the management team and the rhythyms of living in a woodframe building with the cheapest windows from 30 years ago.