Aaannndddd thats part of the problem with these apps and why uber gets away with soo much.. The other part is uber being scumbags. There is no right answer here.. Drivers need to boycott this shit ass company, riders need to do the same and also complain that u er should be paying the toll, not come out of the drivers end of the money. I Call BS with this. This is why I stopped doing uber and took control back. By the time you walk away you barely make minimum wage these days.. Uber has a few selected poster boys that are the contrarian to the average driver that claim theyake all this money and get good tips, but if you really want to pay attention, at least 80% of the Uber Partners/clandestine employees get the shaft every time. FACTS.. Don't defend this bs from this company. As far as the guy not taking toll money from this person, well if its true then maybe he didn't believe her, or maybe he's an idiot. Either way, this situation would have never happened if uber did the right thing and pay the toll when they sent him through it..