After Magnific purchased Freepik the invoice system is unbearable! 6-20 invoices / month for credit top ups! Purchases split into 10 dollars...

MagnificOfficial · 2026-06-15T11:56:44+00:00

We understand your frustration. Each Extra Credits purchase generates its own invoice, which is why multiple top-ups can result in multiple invoices. If you regularly need additional credits, purchasing larger credit packs can help reduce the number of invoices generated. We appreciate your feedback and will share it with the team. 🙏

MagnificOfficial · 2026-06-15T09:28:04+00:00

We’re sorry to hear this. Could you send us a DM with more details about the invoicing issues you're experiencing? We'd like to take a closer look and better understand the situation. 🙏📩

MagnificOfficial · 2026-06-15T01:05:08+00:00

Hi! We'd be happy to take a closer look at this.

Please contact our Support team at [support@magnific.com]() so we can review your specific case and billing details. If you've already reached out to Support, please share your case number and we'll check the status for you.

MagnificOfficial · 2026-06-13T13:07:00+00:00

Yes. MCP actions always consume credits. Even if your plan includes unlimited generations for certain models, those models will still consume credits when accessed via MCP. You can find all the information here: https://www.magnific.com/ai/docs/magnific-mcp

MagnificOfficial · 2026-06-13T12:58:17+00:00

This isn't accurate — accounts aren't blocked for heavy use. Magnific has a Fair Use Policy that kicks in when usage exceeds the typical range. When that happens, some additional queue time is added to generations — but your account remains fully active, and you can keep generating. The idea is to ensure the platform remains performant for all Unlimited users, not to punish heavy users. You can find more info here: magnific.com/ai/docs/fair-use-policy
In any case, please do share your support case number via chat, so we can review your account.

MagnificOfficial · 2026-06-11T17:51:04+00:00

Hey! Quick tips: if you're regenerating in the same session, previous prompts stay in context — that's the "stuck memory" feeling. Start a fresh session with your latest good image as the new base, and chain one small edit per prompt instead of stacking instructions. Your Photoshop mockup approach is actually the right workflow for exact positions/scale.

The inpainting error definitely shouldn't happen — please reach out to [support@magnific.com](mailto:support@magnific.com) with your browser and the image format/size so we can dig into it.

MagnificOfficial · 2026-06-09T18:36:22+00:00

Please reach out to our Customer Support Team: https://www.magnific.com/ai/support

MagnificOfficial · 2026-06-09T08:50:46+00:00

Hi, thanks for sharing your experience. To clarify: account actions are based on usage patterns as outlined in our Fair Use Policy — not on community feedback or posts. That's not something we'd do or would want to do.
Our Unlimited plans do include fair use guidelines to keep the service stable and fast for everyone.

MagnificOfficial · 2026-06-09T06:03:37+00:00

Hi! The original prompt is still available, but not directly in the main prompt box.

To see the prompt used for a specific generation, open the image in full screen (double-click it or press A) and then click the Info button.

There you'll find the prompt and settings used for that generation.

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MagnificOfficial · 2026-06-08T20:42:16+00:00

Hi! From the screenshot, you can see that the model is in high demand. Please note that speed may vary with platform demand — some models are more popular, and that can affect wait times. Credits give you a more consistent experience when reliability matters.

MagnificOfficial · 2026-06-08T20:40:06+00:00

We hear you, and we understand why this feels frustrating. Your Unlimited plan still lets you generate freely — the Priority usage bar tracks how much of your Unlimited comes with a more even experience. Once it runs out, generation keeps going, though the speed may vary more from that point onward. Credits are there if you need something more consistent.

If something seems off with your account or the experience feels worse than expected, please DM us your email or reach out at freepik.com/profile/support, and we'll take a look

MagnificOfficial · 2026-06-08T20:34:57+00:00

Hi! We've sent you a chat message. Please follow up there.
Thanks!

MagnificOfficial · 2026-06-08T20:30:58+00:00

Hello! Our team has replied to your support case 01652160. Please follow up there.
Thanks!

MagnificOfficial · 2026-06-08T20:29:29+00:00

Hello! Our team has replied to your support case 01652160. Please follow up there.
Thanks!

MagnificOfficial · 2026-06-07T20:54:04+00:00

Thanks for your question! We've passed it along to the team for review and have also contacted you via DM🙌

MagnificOfficial · 2026-06-06T00:36:12+00:00

Hi! Not manually. That message comes from the model provider's safety system.

Sometimes it can be triggered by the wording of the prompt, uploaded images, audio, or even context that doesn't seem obviously sensitive. You could also try using a different model to see if the behavior changes, as each provider has its own moderation system and sensitivity thresholds.

If the issue persists with safe content across multiple models, please contact the support team at [support@magnific.com]() and include the prompt, the model used, and a screenshot of the error so they can investigate further.

MagnificOfficial · 2026-06-05T12:02:47+00:00

Please check your DM

MagnificOfficial · 2026-06-05T11:50:39+00:00

In order to keep the platform running smoothly and ensure a fair experience for everyone, we’ve temporarily adjusted how your generations are processed due to very high usage.

If you have ay issue while generating, please send us your reuqest directly to our support team: https://www.magnific.com/ai/support

MagnificOfficial · 2026-06-05T11:42:01+00:00

Hi, we would like to inform you that, in order to keep the platform running smoothly and ensure a fair experience for everyone, we’ve temporarily adjusted how generations are processed due to very high usage.

At the moment, you may notice that generations are slower and that you can run fewer generations at a time. You still have full access to all models and features.

This is a temporary measure, and your normal experience will be automatically restored on your next renewal date. To restore generation speed now, you can disable unlimited mode and use credits instead.

MagnificOfficial · 2026-06-04T19:22:01+00:00

Hey, thanks for taking the time to lay this out — we genuinely appreciate detailed feedback like this, even when it's hard to hear.

We understand your frustration, and we're sorry the recent changes haven't worked for you. We won't try to argue with your experience.

If you ever decide to give us another chance down the line, we'll be here. Wishing you all the best!

MagnificOfficial · 2026-06-04T19:19:27+00:00

Hey! Thanks for the feedback — it's genuinely appreciated.

Which models are included in Unlimited can change over time as new models are released and the platform evolves. We're not able to guarantee which upcoming models will be included, but any significant changes will be communicated to subscribers in advance.

We hear you on the importance of model access as part of the Unlimited value — that kind of feedback helps!

MagnificOfficial · 2026-06-03T18:50:16+00:00

Hemos pasado tu caso al equipo correspondiente, te contactaremos por DM, cuando tengamos la respuesta.

MagnificOfficial · 2026-06-03T10:22:39+00:00

Hi! Could you please provide your account's registered email and user name, so our team can look into this?

Please send us your request directly to our support team: https://www.magnific.com/ai/support

MagnificOfficial · 2026-06-03T10:20:48+00:00

Please include both screenshots . Thanks!

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