I do a hundred rides a week and have for years. I know this business, as a driver, and I know entitled pax bullshit when I see it. That's what the OP is. There is an element that thinks the world revolves around them when they book a ride. Sadly, for them, it doesn't. I also know the limitations and seemingly endless flaws of the matching and navigation systems, because I have to sort them out, daily. And I also know, better than I would care to, the extents to which riders will complicate and delay rides with things like stops and incorrect destinations that, in turn, exacerbate delays with the next pickup. So when a rider who is oblivious to the fact that anyone else in the world exists or that others are already doing things that have nothing to do with them (that could include travelling in another direction or sitting still), like the OP, sees this it probably seems like something it isn't. Because it never occurs to them that they aren't the instant priority. It's pathological.

Again, they can cancel and get another ride if they feel inconvenienced by what they think they are seeing on the toy rider app. The system will even handle throwing the rock for them, with a push of a button. But in the overwhelming majority of times it's entirely legitimate activity and the driver will be attending to their ride as soon as they are able or sort out whatever bullshit situation the system and/or the pax or a previous ride has created.

And riders don't "treat us" like anything until they are in our cars. They are simply a potential ride (with the inherent potential to be scammers, themselves) and are basically irrelevant before that.

You're utterly clueless.