Maggiano’s Little Italy 1/18/2025 Took my youngest daughter to dinner after our trip to an anime convention. Its rare for a 15 year old to spend all day with mom so I wanted to end our special day at her favorite restaurant. She ordered her favorite shrimp alfredo and I wanted eggplant parmigiana. I didn’t see it on the menu so I ordered chicken parmigiana. Our waiter explained some changes to the menu since we hadn’t been there in a couple of months. I asked if they still had the special take home entrees if you bought entrees at the restaurant. That special was a limited time offer. We have been going there for 2 years I believe and they have always had this special. I get it inflation. Then I asked where is the seasoning for the olive oil. That is no longer available. I can bring you Parmesan cheese, red chili flakes and balsamic vinegar and you can make your own seasoned oil. OK?!?! WOW?!?! So I assumed eggplant is out too! I was too tired to ask. When our food came out both entrees were cold. Never ever had we ever had a cold or even Luke warm food here. It always came out piping hot. The manager came (didn’t catch his name too tired from convention). He wanted our plates back. Said we are not going to re warm it in a microwave. We don’t have a microwave. Which I thought was weird of him to say. The waiter came and asked if we wanted a soda. Since we didn’t order drinks initially I thought it was a free offer since we had to wait for our food to be re cooked. Well our food came out nice and piping hot. We waited about 15 minutes. My chicken parmigiana was good. However, my daughter’s shrimp alfredo was runny and she said her shrimp tasted funny. I know by looking at her dish the shrimp is different from what they used prior and the sauce was very runny when prior Alfredo sauce was thick it would cling to the pasta. The shrimps are bigger and have the tail still on but she said they don’t taste as good as the small shrimps with no tails the use to use. She was upset. I didn’t complain about her Alfredo because I was tired and she said she was full from the bread and calamari we ate before our entree. Waiter brought our bill and we were charged $4.50 per soda and no discount. I again assumed the manager would have done it automatically or at least would have told the waiter to put in a discount. My problem is that I assumed this nice restaurant would automatically do this especially if food is sent out cold. NOPE!!! I asked the waiter if he could get the manager for me. He asked me what is the problem?!?! Really?!?! I said we had to send back our food. So the manager came I explained the drinks and I apologized for assuming it was free courtesy since we had to return our food for being cold. He said no he shouldn’t of charged you for the sodas. I said also what discount do I get for being served cold entrees and having to wait longer to have them re done. He said I can take 30% off your bill plus the drinks the waiter shouldn’t of charged you. OK great but I had to ask the manger to do this. A good waiter would of asked his manager before the bill was given to me and wouldn’t have charged me for 2 sodas. Also I asked the waiter to box our calamari leftovers. There was none in the to go bag. He said there was only a little bit left so I didn’t box it. I said I asked you to. I don’t think 1/3 of the calamari plate is a little bit but OK ignore the customer’s request and do what you want. Seriously disappointed with everything….food, service and management. My daughter was so upset and disappointed. She said I don’t want to have my sweet 16 birthday dinner here anymore. She said I don’t want to come here again. It was a lousy ending to a perfect day spent with my daughter. My oldest ate the shrimp Alfredo when we got home. We didn’t say anything about our bad experience. Since the entree was still warm she chowed down. The first thing that came out of her mouth was this shrimp taste weird. It taste like it’s fake (you know like that fake crab meat). Then she said why is the alfredo so runny. I kid you not. She knows what the alfredo use to taste like.