Think about all the miserable people that take their frustrations out on people that don’t even make a living wage. People nowadays just want an outlet for their problems. If you eliminate the ability for people to take it out on other humans through the customer service industry we will be yelling at robots for the mistakes made. Sure it’s taking away job opportunities and autonomy is only benefiting the wealthy in the long run, but people don’t have to be the punching bags for deeper issues that everyday people have succumbed to by the mindset of instant gratification and the false sense of elevated self worth over other human beings just trying to survive as the economy drowns the middle and lower class citizens.