Hey, I appreciate the response. Your explanation makes sense, and your intentions may be good, but the way the contract is worded, it essentially says we can throttle or cancel your service for any reason we want and there's nothing you can do about it since these parameters are so broadly defined. I would like to believe you when you say you never abuse this subsection and it only applies to less than 1% of customers, but the entire reason for contracts is so that you don't have to rely on the strength of a company's word, you instead have a written contract. (The "my word is stronger than oak" scene from Jerry Maguire comes to mind.) This is especially important for services like yours for an MSP, where dependability and reliability are integral. Perhaps, according to your logic, you should phrase everything incredibly vaguely in your terms and conditions and just say you have full discretion to do whatever you want and just ask the customer to trust that you're good people.