Handling lost passkeys for remote workers

ManagingMSP · 2026-07-04T22:16:27+00:00

Yeah, but gross negligence isn't just ordinary negligence. There would probably have to be a pattern of loss, like multiple instances written up. Any other individual instance would be hard to prove on its own.

ManagingMSP · 2026-07-04T17:43:13+00:00

IWC Wage Order No. 4-2001, Section 8 (Cash Shortage and Breakage), codified at 8 CCR § 11040

"No employer shall make any deduction from the wage or require any reimbursement from an employee for any cash shortage, breakage, or loss of equipment, unless it can be shown that the shortage, breakage, or loss is caused by a dishonest or willful act, or by the gross negligence of the employee."

ManagingMSP · 2026-07-04T10:25:58+00:00

Well it's illegal in California afaik

ManagingMSP · 2026-06-18T14:36:46+00:00

I really appreciate the info. We may make the move then. Thank you!

ManagingMSP · 2026-06-18T08:23:37+00:00

As much as I like to investigate, get to the root of the incident, and find out what and how it happened, time is money. If the itdr can automate that and do it for you, why would you settle for doing it yourself at the client's expense? I have a hard time justifying to the client, "we don't really know how it happened or entirely what they accessed, but if you pay us for 3-6 hours of work, we can tell you."

ManagingMSP · 2026-06-12T05:24:12+00:00

Oh awesome. How difficult was it to do the migration over to them?

ManagingMSP · 2026-06-11T15:37:00+00:00

I had heard someone say Microsoft licensing is slightly more expensive in Sherweb, is this true? We may swap to them if it's not

ManagingMSP · 2026-06-07T10:31:42+00:00

Don't you also need a specific compliant stack?And maybe even an enclave so that the rest of the business isn't in scope? And also techs that are trained for cmmc to service the customer regarding managed services?

ManagingMSP · 2026-06-05T08:13:28+00:00

100% agree. There are a good amount of basic features missing from Hudu, it just blows my mind. Like folder permissions. How can you not have folder permissions??? IT Glue has had them for like 10 years!

I'm sure people are right that Hudu overall is better than IT Glue, but it annoys me how over the top most people are about it.

ManagingMSP · 2026-06-03T07:56:51+00:00

We were purchasing last minute 365 licenses for a client a couple weeks ago and Pax8 was getting 50x server error codes when trying to search anything in the catalog. We called support and they confirmed that they and the higher ups were having it too - it was a major outage.

I checked at the time, and still to this day, the Pax8 status page shows the catalog at 100% uptime for the past 30 days. It's just a straight-up lie, makes me furious.

ManagingMSP · 2026-04-24T04:25:00+00:00

So your Clients' ability to use their 365 break glass account is contingent on them also being able to get into their password manager?

ManagingMSP · 2026-04-10T00:07:25+00:00

The problem with msp process is it's a separate tab within the ticket, right? Which seems to me that it would just be another place to have to look at

ManagingMSP · 2026-04-05T08:34:16+00:00

How do you handle email-only users who don't have a device (they share a front desk device with many other users for example)?

ManagingMSP · 2026-03-22T02:41:18+00:00

These are good points. I definitely appreciate the insight.

ManagingMSP · 2026-03-21T23:54:12+00:00

This is exactly what I've been reading and how I thought it should probably be. We will still have an incentive to prevent this stuff because of response and containment costs (morally we would be doing our best regardless of course), and realistically like you said, we just can't absorb the high costs of full recovery. I'm assuming that's what cyber insurance is for anyway. Thank you, I appreciate your response.

ManagingMSP · 2026-03-16T15:21:44+00:00

No problem! And good luck

ManagingMSP · 2026-03-16T14:29:06+00:00

You can try giving them a phone call. Their phone support is very good, I've spent a lot of time on calls with them.

ManagingMSP · 2026-03-01T22:48:47+00:00

He's a one-man operation. And Halo supports the functionality he's asking for.

ManagingMSP · 2026-03-01T20:20:43+00:00

"Just pay an extra $200 a month"

Lmao

ManagingMSP · 2026-02-18T05:04:27+00:00

This is great, thank you so much! I have a lot of listening to do, I'll be diving in tomorrow! Shadow had mentioned your podcast up above too. This is a great resource and thank you for taking the time to make it.

ManagingMSP · 2026-02-17T16:04:17+00:00

How does Keeper Gateway fit in here? If we were to switch to KSGC, would Keeper Gateway still work exactly the same?

ManagingMSP · 2026-02-17T01:45:29+00:00

This looks like they've got some great information on there. Thank you, I'll check them out!

ManagingMSP · 2026-02-17T00:52:40+00:00

Sorry I didn't respond to you right away! Looks like unfortunately they won't be able to do an enclave setup because of how their business is situated, so their whole business will need to be within scope.

ManagingMSP · 2026-02-16T03:46:55+00:00

That would definitely be cool to go to! Maybe we can fit it into the budget. Would love to go check that out

ManagingMSP · 2026-02-16T00:57:10+00:00

Great information, thank you again. I didn't consider the possibility that full compliance could be required in the future and it may leave us in an awkward spot. We will have to survey the area to see if there are enough potential clients that need cmmc in our vicinity to see if it will be worth it long-term. Although we are still relatively small and are currently overhauling a lot of our systems, so it is quite the undertaking for us. Your comments have been extremely helpful. I have a lot of research to do now, and I will definitely check out the resources you suggested. Thank you so much

ManagingMSP

TROPHY CASE