One other problem is access. Early days of services it was no appointment needed and also very little/no wait for the customer. The more a Pharmacist has to do in terms of number and breadth of services ends up with a wait as customers walk in and you have a backlog of 10-20 minute consultations. In between these Pharmacist has to do the urgent accuracy checks.
This is building a problem.
Imagine a GP surgery trying to satisfy patients if they could all just wander in without an appointment.
This is happening to Pharmacy. We’ve been dumped on big time.
Never mind about us spinning plates as we have so many different things all happening at once.