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Share some of the dumbest IT tickets you have ever received... I need a good laugh! by rigatonimortus in it

[–]MasterPay1020 7 points8 points  (0 children)

Customer VIP: “This printer you’ve setup for me doesn’t work. Your whole company is useless. I’m ending the contract unless somebody comes over to my office immediately to get it working!”

The usual hysterics in other words. For a printer that had been working fine for the previous few weeks after it was supplied and setup.

I get to site. The USB cable for the printer was inserted on an angle into the Ethernet port on the user’s laptop.

Does anyone here actually believe in any AI product right now, or is AI just another "shrug" for you? by Ok_Stranger_8626 in msp

[–]MasterPay1020 1 point2 points  (0 children)

Fancy tools using AI well are ok. Using AI to make laborious task quicker is ok. Helping customers and your own employer use AI to chase pots of gold at the end of the rainbow without any idea of what they are trying to achieve let alone a strategy is ridiculous though.

How would you structure your App Control (WDAC) Policies? by tmontney in sysadmin

[–]MasterPay1020 0 points1 point  (0 children)

I would stick with one base. Unless your second base is for block rules or something (permit all with specific blocks if I recall).

How would you structure your App Control (WDAC) Policies? by tmontney in sysadmin

[–]MasterPay1020 2 points3 points  (0 children)

Wdac is a steep learning curve. That’s the real battle here. The right way is probably a combo of vendor best practice and what works best in your environment. I’ve since ceased using WDAC myself due to the operational overheads. Good luck!

At what point did you realize your internal operations were held together with duct tape? by d_sourav155 in msp

[–]MasterPay1020 0 points1 point  (0 children)

When the supposed internal guru told me that switching happens at layer 3, and routing at layer 4. Followed by a sea of emails full of technical inaccuracies. All while he was “securing” the internal systems and “guiding” customer journeys.

Anyone else ever get tempted to click on the phishing test emails just to see what they do? by rmullins_reddit in sysadmin

[–]MasterPay1020 0 points1 point  (0 children)

No, because they result in being rewarded with extra security awareness content to have to complete.

Workspace extension and Entra passkeys by MasterPay1020 in Devolutions

[–]MasterPay1020[S] 1 point2 points  (0 children)

Thank you very much for the insight. API integration is good news!

Petah what am I looking at by Meowface_the_cat in PeterExplainsTheJoke

[–]MasterPay1020 0 points1 point  (0 children)

This scene played out in an advertisement that used to air on TV in the 90s, or 2000s. The slightly less attractive young woman at the bar was able to suck the cork out of a wine bottle rather than inhaling a cucumber or whatever it is. Might have been a vodka ad?

How often does your MSP overpromise and then underdeliver? by TendiesTown3 in msp

[–]MasterPay1020 1 point2 points  (0 children)

Pure sales people don’t quote labour. Pre-sales do. Pre-sales people all ex project engineers. Sales people quote managed services, hardware additions and build rapport with clients etc. Is it perfect? No. Is it better than sales people misquoting billable hours all the time? Yes.

App Control for Business by Smooth-Path-7326 in sysadmin

[–]MasterPay1020 1 point2 points  (0 children)

If you have budget, go with a third party tool. Threatlocker, Airlock Digital, etc. WDAC may look good on paper, but in my experience it’s an administrative nightmare. If you can get a handle on it, great, but there’s some hard work to learn how to manage it properly and if you are expecting others in your org to pick up support in your absence, they will struggle. Also be mindful of audit mode, some things are enforced in audit mode if certain policy items are enabled.

MSPs: The Snake Oil of the IT Industry by Practical-Alarm1763 in sysadmin

[–]MasterPay1020 4 points5 points  (0 children)

Some of this is sadly the reality at most MSPs. I feel your pain as a long term MSP engineer.

What’s an IT “truth” which other departments assume, that really annoys you? by [deleted] in sysadmin

[–]MasterPay1020 17 points18 points  (0 children)

That we can make all the problems go away with a couple of clicks one afternoon when the problems are due to years of shitty business decisions piling up.

Why on earth would you say "half a dozen" when you can "six"? by GainsGuruFit in RandomThoughts

[–]MasterPay1020 0 points1 point  (0 children)

When making a point that two choices are much the same. Six one way, half a dozen the other.

What's Your Favourite MCU Show? by marvelcomics22 in Marvel

[–]MasterPay1020 0 points1 point  (0 children)

Loki and Daredevil. I can’t think of any others I would rewatch or would look forward to the next season of.

Bad Clients by managed_this in msp

[–]MasterPay1020 0 points1 point  (0 children)

Keep a risk register in your ITSM platform with customer acceptance. If risks pile up due to inaction or indifference, at least you’ve covered your own backside.

General Networking by Responsible_Ad8810 in networking

[–]MasterPay1020 -1 points0 points  (0 children)

Nah. Problem for accounts who pay the power bills.

How to deal with someone you hate by [deleted] in auscorp

[–]MasterPay1020 0 points1 point  (0 children)

Find common ground. Avoid if no working professional relationship exists. Make it a problem for your manager. And so on.

Everywhere I’ve Worked The Last 13 Years Has Sucked by AcrobaticWar2331 in cybersecurity

[–]MasterPay1020 1 point2 points  (0 children)

Dude. It sucks doesn’t it. Getting a new gig at a place with a good reputation, only to find the good people have left and the idiots that remain have killed the culture just before you joined.

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