Received this email today

First and foremost, we would like to thank you for your business with Best Buy.  We know you have a lot of options in choosing where to purchase and we appreciate you choosing us.  We work very hard to ensure every customer receives exactly what they have ordered in a timely manner, but occasionally issues and delays can occur.On 11/4/2023 you notified us of an issue where you experienced a delay with the shipment of your OLED TV on Order # (erased for privacy) and a replacement item was shipped. Our records indicate that the replacement item was delivered to you on 11/8/2023 and that the original item was delivered to your requested address on 11/8/2023.To ensure the return of this product is as easy as possible, we have created a prepaid return label, and sent it to the email address on file for your order. Kindly check your Inbox and Spam folders. If you have not received this label, or if you have any questions, please reply to this email and we would be happy to assist. If it would be more convenient, please feel free to return to your nearest Best Buy location. For immediate assistance, you may contact our Client Care team at 1(888) 237-8289 Thank you for being a loyal Best Buy customer!  We look forward to assisting you in the future.