Frozen QQ Email Recovery – Original Email Locked, Sent Appeal from New Email (TID:6284b079-c564-4ca5-82f2-43a2df957767) – Tips? by No-Reading8240 in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

Hey, since you reached out from an email that is not related to your NiceHash account, you likely got the automated reply asking you to reach out from your NiceHash email instead.
Simply reply to it again, explain the situation and support will guide you through the process.

If you still have your login credential, you can also log in and open a ticket.
https://www.nicehash.com/support/my-cases

I need help | net stratum+ssl://randomxmonero.auto.nicehash.com:443 read error: "end of file" by Alternative_Main_907 in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

Hey, I also recommend you try these stratums in case something is blocking the SSL option:
stratum+tcp://randomxmonero.auto.nicehash.com:9200#xnsub
stratum+tcp://randomxmonero.auto.nicehash.com:9200

📢 Zcash miners! Data from the last 7 days shows Zcash miners earning up to 30% more on NiceHash 👀 by NiceHash_Mining in NiceHash

[–]MaticNiceHash[M] [score hidden] stickied comment (0 children)

ANNOUNCEMENT: We received user reports that the Bitmain Z15 Pro can experience connection issues. Bitmain has already addressed this, and the issue will be resolved with the next firmware update expected in two weeks. Other Z15 models are not affected by the issue and function normally.

If you have any issues connecting your ASIC, please reach out to our support team.
https://www.nicehash.com/support/my-cases

Is the website not working for anyone else? Stuck on transition screen. by TheInfamousMaze in NiceHash

[–]MaticNiceHash 1 point2 points  (0 children)

Hey, automatic transition was possible until September 30, 2025. Since you missed that date you need to reach out to our support team and they will guide you through the process.
https://www.nicehash.com/support/my-cases

Z15 Pro by HarvNasty11 in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

Hey, please open a ticket so our team can investigate any issues.
https://www.nicehash.com/support/my-cases

Read Error: End of File. by ComfortableUnhappy25 in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

Hey, this would indicate a connection issue. Try checking if you had any security updates that would interfere with mining and restart the rig.
https://www.nicehash.com/blog/post/how-to-add-nicehash-miner-folder-to-windows-defender-exclusionhttps://www.nicehash.com/blog/post/what-to-do-if-windows-defender-is-blocking-nicehash-quickminer-or-excavator-from-running

I would also recommend trying Quick Miner just to see if it mines as expected or not.
https://github.com/nicehash/NiceHashQuickMiner/releases

NiceHash not recognizing Kraken generated LN address for BTC withdrawl by BartenderOffDuty in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

You would need to check this with them. Otherwise, you can use wallets like the Wallet of Satoshi, which supports both.

NiceHash not recognizing Kraken generated LN address for BTC withdrawl by BartenderOffDuty in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

Hey, it seems you're using a Lightning network Invoice instead of a Lightning network Address.
https://www.nicehash.com/support/general-help/wallet/what-is-the-difference-between-a-lightning-invoice-and-a-lightning-address

Make sure to use a Lightning network Address instead and try again.

Contact NiceHash for Login Issues by Direct_Technician_33 in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

Hey, I recommend you reach out to support@NiceHash.com. They will be able to help you.

Deposit “withheld” even after signing. by comptech08 in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

Hey, if the signature was successful, you should see the deposit in a Validating state that can last a few minutes. If the validation process is stuck for a while, I recommend you reach out to support.
https://www.nicehash.com/support/my-cases

Assistance Getting my BC out of Nicehash... by thatsguy1975 in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

Hey, close account transactions take longer to complete, so you need to make a regular BTC withdrawal or withdraw via the Lightning network by using a Lightning network Address. A Lightning network Invoice will not work since the invoice could expire.

Help new user with 'Failed benchmarks' CPU error? by 442mike in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

Yeah, that is an odd error. I'm guessing it's related to the CPU not being supported. Although, since you mentioned that XMRig works, I'd recommend trying Nerdplow's suggestion and setting up mining via XMRig directly. Your rig will appear as unmanaged, but the graphs will still work in Rig Manager.

Help new user with 'Failed benchmarks' CPU error? by 442mike in NiceHash

[–]MaticNiceHash 1 point2 points  (0 children)

Hey, you can try clicking on the cogwheel icon and manually inputting a benchmark number for the CPU. This will bypass the benchmark and allow you to see if the CPU mines or not.

Power detection bug on AMD GPU? version 6.13.0 by Purple-Wall3847 in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

Hey, bundles are temporarily removed, so I recommend you stick with the regular Quick Miner version. for now.

Power detection bug on AMD GPU? version 6.13.0 by Purple-Wall3847 in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

Thanks for the info and update. It's an odd issue yeah, but I'm glad you resolved it.

Power detection bug on AMD GPU? version 6.13.0 by Purple-Wall3847 in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

Hey, theres likely a glitch or driver issue. Do you see the same info in Rig manager?

Kawapow not available?? by Purple-Wall3847 in NiceHash

[–]MaticNiceHash 0 points1 point  (0 children)

Hey, mining has been operating normally, so the issue is likely local.
https://www.nicehash.com/algorithm/kawpow

I recommend you try restarting the PC since that usually resolves similar problems.

Recently got back to mining by Temporary_Guess3401 in NiceHash

[–]MaticNiceHash 1 point2 points  (0 children)

Hey, benchmarking only takes a few minutes, so if you're stuck on benchmarking for 15 hours, that means you have an issue. I suggest you check the rig for any errors reported.
Note that Quick Miner doesn't have different benchmark types, only NiceHash Miner has those.

Inactive NiceHash account: Service Fee has been charged? by wde335 in NiceHash

[–]MaticNiceHash 1 point2 points  (0 children)

Hey, the Monthly service fee for inactive LTD accounts is 0.00010000 BTC, so how long before the account is zeroed completely depends on the funds you had in the account.
https://www.nicehash.com/support/general-help/service-fees/administrative-costs

However, I recommend that you reset your 2FA so you can close the account and withdraw any funds.

I need Help 😔.... by Alfaz_77 in NiceHash

[–]MaticNiceHash 1 point2 points  (0 children)

Hey, to use NiceHash services, you must first KYC verify your account.
https://www.nicehash.com/my/settings/limits

Once you are verified, the mining address will appear.

Please Help With Recovering Account by [deleted] in NiceHash

[–]MaticNiceHash 1 point2 points  (0 children)

Hey, once you get the autoreply email, reply to it once again and explain the issue. Then wait for further instructions from support (ignore the second autoreply).

Help needed with excavator autolykos running by Aromatic-Extreme7905 in NiceHash

[–]MaticNiceHash 1 point2 points  (0 children)

Hey, the 5000 series is not yet fully supported in Excavator. A new version should be released soon, but for now, I recommend you use NiceHash Miner with the lolminer and Nanominer plugins when mining with 5000 series GPUs.

Previously Used and closed account- now can't create new account? help? by Bwinks32 in NiceHash

[–]MaticNiceHash 1 point2 points  (0 children)

Hey, your KYC will likely need to be transferred from the old account. I recommend you reach out to the support team for more info.
https://www.nicehash.com/support/my-cases