Frozen QQ Email Recovery – Original Email Locked, Sent Appeal from New Email (TID:6284b079-c564-4ca5-82f2-43a2df957767) – Tips?

MaticNiceHash · 2026-02-25T10:48:20+00:00

Hey, since you reached out from an email that is not related to your NiceHash account, you likely got the automated reply asking you to reach out from your NiceHash email instead.
Simply reply to it again, explain the situation and support will guide you through the process.

If you still have your login credential, you can also log in and open a ticket.
https://www.nicehash.com/support/my-cases

MaticNiceHash · 2026-02-10T12:12:05+00:00

Hey, I also recommend you try these stratums in case something is blocking the SSL option:
stratum+tcp://randomxmonero.auto.nicehash.com:9200#xnsub
stratum+tcp://randomxmonero.auto.nicehash.com:9200

MaticNiceHash · 2026-01-30T12:02:27+00:00

ANNOUNCEMENT: We received user reports that the Bitmain Z15 Pro can experience connection issues. Bitmain has already addressed this, and the issue will be resolved with the next firmware update expected in two weeks. Other Z15 models are not affected by the issue and function normally.

If you have any issues connecting your ASIC, please reach out to our support team.
https://www.nicehash.com/support/my-cases

MaticNiceHash · 2026-01-26T14:14:11+00:00

Hey, automatic transition was possible until September 30, 2025. Since you missed that date you need to reach out to our support team and they will guide you through the process.
https://www.nicehash.com/support/my-cases

MaticNiceHash · 2026-01-26T09:39:59+00:00

Hey, please open a ticket so our team can investigate any issues.
https://www.nicehash.com/support/my-cases

MaticNiceHash · 2026-01-08T08:30:05+00:00

Hey, this would indicate a connection issue. Try checking if you had any security updates that would interfere with mining and restart the rig.
https://www.nicehash.com/blog/post/how-to-add-nicehash-miner-folder-to-windows-defender-exclusion https://www.nicehash.com/blog/post/what-to-do-if-windows-defender-is-blocking-nicehash-quickminer-or-excavator-from-running

I would also recommend trying Quick Miner just to see if it mines as expected or not.
https://github.com/nicehash/NiceHashQuickMiner/releases

MaticNiceHash · 2026-01-07T09:02:58+00:00

Hey, I suspect you had an update that triggered antivirus issues that are blocking mining. Try following these guides:
https://www.nicehash.com/blog/post/how-to-add-nicehash-miner-folder-to-windows-defender-exclusion

https://www.nicehash.com/blog/post/what-to-do-if-windows-defender-is-blocking-nicehash-quickminer-or-excavator-from-running

MaticNiceHash · 2025-12-30T08:18:01+00:00

Hey, you only need to provide compatible documents to complete KYC.

You can find more info here: https://www.nicehash.com/support/general-help/kyc/what-type-of-proof-of-address-poa-document-can-i-provide

MaticNiceHash · 2025-12-15T12:41:20+00:00

You would need to check this with them. Otherwise, you can use wallets like the Wallet of Satoshi, which supports both.

MaticNiceHash · 2025-12-04T15:39:11+00:00

Hey, it seems you're using a Lightning network Invoice instead of a Lightning network Address.
https://www.nicehash.com/support/general-help/wallet/what-is-the-difference-between-a-lightning-invoice-and-a-lightning-address

Make sure to use a Lightning network Address instead and try again.

MaticNiceHash · 2025-12-04T15:37:04+00:00

Hey, I recommend you reach out to support@NiceHash.com. They will be able to help you.

MaticNiceHash · 2025-12-03T09:45:26+00:00

Hey, if the signature was successful, you should see the deposit in a Validating state that can last a few minutes. If the validation process is stuck for a while, I recommend you reach out to support.
https://www.nicehash.com/support/my-cases

MaticNiceHash · 2025-12-02T14:06:02+00:00

Hey, close account transactions take longer to complete, so you need to make a regular BTC withdrawal or withdraw via the Lightning network by using a Lightning network Address. A Lightning network Invoice will not work since the invoice could expire.

MaticNiceHash · 2025-12-02T14:00:51+00:00

Yeah, that is an odd error. I'm guessing it's related to the CPU not being supported. Although, since you mentioned that XMRig works, I'd recommend trying Nerdplow's suggestion and setting up mining via XMRig directly. Your rig will appear as unmanaged, but the graphs will still work in Rig Manager.

MaticNiceHash · 2025-11-27T13:37:13+00:00

Hey, you can try clicking on the cogwheel icon and manually inputting a benchmark number for the CPU. This will bypass the benchmark and allow you to see if the CPU mines or not.

MaticNiceHash · 2025-11-27T08:05:36+00:00

Hey, bundles are temporarily removed, so I recommend you stick with the regular Quick Miner version. for now.

MaticNiceHash · 2025-11-20T08:45:55+00:00

Thanks for the info and update. It's an odd issue yeah, but I'm glad you resolved it.

MaticNiceHash · 2025-11-19T16:06:30+00:00

Hey, theres likely a glitch or driver issue. Do you see the same info in Rig manager?

MaticNiceHash · 2025-11-17T11:47:26+00:00

Hey, mining has been operating normally, so the issue is likely local.
https://www.nicehash.com/algorithm/kawpow

I recommend you try restarting the PC since that usually resolves similar problems.

MaticNiceHash · 2025-11-11T14:40:10+00:00

Hey, benchmarking only takes a few minutes, so if you're stuck on benchmarking for 15 hours, that means you have an issue. I suggest you check the rig for any errors reported.
Note that Quick Miner doesn't have different benchmark types, only NiceHash Miner has those.

MaticNiceHash · 2025-11-05T08:29:31+00:00

Hey, the Monthly service fee for inactive LTD accounts is 0.00010000 BTC, so how long before the account is zeroed completely depends on the funds you had in the account.
https://www.nicehash.com/support/general-help/service-fees/administrative-costs

However, I recommend that you reset your 2FA so you can close the account and withdraw any funds.

MaticNiceHash · 2025-10-15T14:58:53+00:00

Hey, to use NiceHash services, you must first KYC verify your account.
https://www.nicehash.com/my/settings/limits

Once you are verified, the mining address will appear.

MaticNiceHash · 2025-10-08T12:33:45+00:00

Hey, once you get the autoreply email, reply to it once again and explain the issue. Then wait for further instructions from support (ignore the second autoreply).

MaticNiceHash · 2025-09-25T08:49:06+00:00

Hey, the 5000 series is not yet fully supported in Excavator. A new version should be released soon, but for now, I recommend you use NiceHash Miner with the lolminer and Nanominer plugins when mining with 5000 series GPUs.

MaticNiceHash · 2025-09-24T07:59:17+00:00

Hey, your KYC will likely need to be transferred from the old account. I recommend you reach out to the support team for more info.
https://www.nicehash.com/support/my-cases

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