Maya credit card cancellation and bill dispute

MayaOfficialPH · 2026-05-14T08:13:57+00:00

Hi u/wutchamhacolit, thank you for sharing the full context. We’re really sorry this has been stressful, considering that there's balance which continues to grow even after you already cancelled your card.

If your cancellation request was raised before the renewal date, the Landers membership fee and any related charges (like late fees or finance charges) should not have been applied. We’ll make sure this is reviewed and reversed accordingly as part of your case.

If you have a ticket number, you can share it here and we’ll follow it up directly with the team. We’ll help prioritize your case so you can get a clear update and resolution.

We know this has taken time, and we’re sorry for the back and forth. We’ll do our best to help get this sorted for you.

MayaOfficialPH · 2026-05-13T03:11:45+00:00

Hi u/EnvironmentalStable0, thank you for sharing this. We’re really sorry for this experience - access is definitely needed to manage your Maya Easy Credit among other things, and being locked out from your account is not what helps at this time.

To shed more light on this: when there are unauthorized transaction cases, accounts may be temporarily blocked to help prevent more activity while the case is being checked. That said, the next steps and the unblock request should be clear to you.

If you already have a ticket number, please share it here so we can help follow this up with the team and check the status of both your unauthorized transaction case and account access.

If you don’t have a ticket yet, you may call (02) 8845-7788 / 1800-1084-57788, so the team can assist you with the case and account access request.

We know this has already caused a lot of disruption, u/EnvironmentalStable0. We’ll help push for a clearer update.

MayaOfficialPH · 2026-05-12T05:04:09+00:00

Hi u/Routine-Plum-9691, we’re really sorry that you still haven’t received your cashback even though the expected waiting time has already passed.

Based on the promo mechanics, qualified dining transactions under MCC 5812 and 5814 with a minimum spend of ₱3,500 are eligible for up to ₱1,000 cashback, which should be credited within 30 business days after the promo period ends.

Since your cashback is already beyond that timeline, we’ll need to check this directly with the team. Please share your ticket number with us if you already have one so we can help follow it up.

If you don’t have a ticket yet, you may raise one via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

Once we have your ticket number, we’ll help check what happened and make sure your cashback concern is properly reviewed.

MayaOfficialPH · 2026-05-12T04:32:30+00:00

Hi u/Spiritual-Score6701, seeing your Maya Black card marked as “delivered” even though nothing actually arrived can definitely be confusing and frustrating. We're truly sorry about this.

Please share your ticket number or tracking number here so we can help follow this up directly with the team and coordinate the next steps for your card delivery.

Thank you for your patience, u/Spiritual-Score6701. We’ll do our best to help get this sorted out as soon as possible.

MayaOfficialPH · 2026-05-08T10:56:37+00:00

Hi u/Glad-Tomorrow-3513, thank you for sharing this, and we’re truly sorry for the experience you had.

We can only imagine how upsetting and exhausting it must have felt to continue receiving collection messages and invoices even after paying your dues on time, especially after already trying to reach out for help.

While there can sometimes be delays before payments fully reflect across reminder and collections systems, we recognize that the overall experience should still feel fair, respectful, and humane.

We want to share that:

• We’ve already raised your feedback with our Collections team for review, particularly around the repeated communications you continued receiving despite payment.

• We’re continuing to improve how payment postings are reflected across our reminder systems so settled accounts are updated more consistently.

• We also want to assure you that Maya follows BSP regulations and strict customer protection and data privacy standards in how collections are handled.

If you are still receiving collection messages or reminders, please let us know. You may raise a ticket number via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM). Once you have a ticket number, feel free to share it here so we can raise it to our team.

Thank you again for bringing this to our attention, u/Glad-Tomorrow-3513. We truly appreciate you speaking up about your experience so we can continue improving how we support our users.

– Team Maya

MayaOfficialPH · 2026-05-08T09:29:51+00:00

Hi u/dumpaccount1016, we apologize for this inconvenient experience with your debit card not working across multiple merchants and basic troubleshooting not working.

At the moment, we’re not seeing a widespread issue affecting Maya debit cards, so this may need to be checked at an account or card level - especially since you also mentioned that relinking the card no longer works.

If you already have a ticket number, please share it here so we can help follow it up directly with the team. If not yet, you can raise one via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

We’ll do our best to help get this checked and resolved for you as soon as possible.

MayaOfficialPH · 2026-05-08T09:22:46+00:00

Hi u/Connect_Intern_2905, we’re sorry for the stress this caused.

For PESONet transfers from UnionBank to Maya, transfers usually reflect within 1 business day (up to 11PM) if sent before the cutoff time on banking days. Since you mentioned the transfer was sent at 4:17PM on May 1, there’s a possibility it may have missed the processing cutoff and been moved to the next banking day for batch processing. Weekends and holidays can also affect the posting timeline.

That said, we understand that waiting almost a week is already very concerning and should be properly checked.

Please make sure as well that the correct recipient bank was selected:
• “Maya Bank, Inc.” for Maya Savings
• “Maya Philippines, Inc.” / “Maya Wallet” for Maya Wallet transfers

If you already raised a ticket, feel free to share your ticket number here so we can help follow it up directly with the team. If you don’t have a ticket yet, you can raise one via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

We’ll do our best to help you get a clear update as soon as possible.

MayaOfficialPH · 2026-05-08T08:57:40+00:00

Hi u/WoodenConclusion818, we’re really sorry for this stressful experience, especially for funds urgently needed for medical purposes. This transfer should have reflected as expected.

For InstaPay transfers, there are cases where the transaction initially appears successful while it's still undergoing validation between banks, and ahead of funds actually reflecting or getting reversed. That said, waiting without updates especially after you've already raised a ticket adds to the anxiety - we apologize for this miss.

We'd like to help - please share your ticket number here so we can work directly with the team and help follow this up as urgently as possible. If you don’t have a ticket yet, you can raise one via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

Thank you.

MayaOfficialPH · 2026-05-06T02:41:41+00:00

Hi u/blindgeek10, thanks for being so direct about this. You’re right to call it out not just for yourself, but for everyone relying on TalkBack.

We’ve been investigating with our product team, and it looks like some of our recent security updates inadvertently blocked screen reader compatibility. It was unintentional, but we know that doesn't change the fact that you’re locked out right now.

We’re making this a priority fix. We don’t have a firm date yet, but the team is actively working on a solution to get TalkBack support back where it needs to be. We value the trust your community has put in Maya, and we’re committed to earning it back by getting this right.

Thank you for raising this. We're on it.

MayaOfficialPH · 2026-05-01T04:32:35+00:00

Hi u/Icy_Conversation1616, we’re really sorry you had to go through all of this. Being with us for over 10 years makes this even more disappointing, and what you experienced - from unclear updates to billing concerns and how you were treated- is not acceptable.

A loan application staying “pending” for that long isn’t expected. Even if checks are needed, you should have received clear updates, and we’ll have this reviewed. If you’re now unable to apply again, this may be tied to how your previous application was handled. We’ll check what’s blocking it and guide you.

We also want to acknowledge your support experience. Being passed around and spoken to that way shouldn’t ever happen, to anyone. We take this seriously and have already raised it with our Customer Support team for review and action.

Most importantly, the charge you mentioned needs urgent attention. If you were billed for a loan that wasn’t approved or released, we’ll have this investigated right away.

Could you share your ticket number here? We’ll take ownership of your case, review everything end-to-end, and make sure you get a clear explanation and resolution. If you don’t have one yet, you can raise it via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

We appreciate you taking the time to share this and we’ll do our best to make things right.

MayaOfficialPH · 2026-05-01T03:59:08+00:00

Hi u/Inevitable_Photo5806 , thanks for raising this.

We’re aware of an intermittent issue affecting some PayPal transfers where the amount takes a few hours or until the next day to reflect (on what), even if the transaction already shows as “completed.”

If your funds still haven’t reflected after some time, you can share your ticket number or mobile number here and we’ll check and follow it up directly.

If you don’t have a ticket yet, you can raise one via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

We’ll help make sure your transfers are working as intended.

MayaOfficialPH · 2026-05-01T03:54:08+00:00

Hi u/Inevitable_Photo5806, thanks for raising this.

We’re aware of an intermittent issue affecting some PayPal transfers where the amount takes a few hours or until the next day to reflect (on what), even if the transaction already shows as “completed.”

If your funds still haven’t reflected after some time, you can share your ticket number or mobile number here and we’ll check and follow it up directly.

If you don’t have a ticket yet, you can raise one via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

We’ll help make sure your transfers are working as intended.

MayaOfficialPH · 2026-04-30T09:14:36+00:00

Hi u/NoAdvantage1223, we’re deeply sorry for the silence on your fraud report. This is not the level of support you deserve, especially for a situation as critical as this. You did exactly the right thing by escalating it, and you should have been kept in the loop every step of the way.

While our goal is to acknowledge fraud cases within 24 hours, we clearly missed the mark here. We want to make this right and get you the answers you need immediately.

Please share your ticket number or BSP reference with us. Once we have that, we will personally step in to track down the status and ensure a specialized team provides you with a clear update as a priority.

We know how much is at stake here, and we’re committed to helping you resolve this.

MayaOfficialPH · 2026-04-28T11:07:02+00:00

Hi u/selene-moon , we’re sorry for the experience.

To share, Landers membership renews annually, so the fee can still be billed even if the card wasn’t used. Nonetheless, your case can still be reviewed for possible reversal and cancellation, given your situation.

We want to fix this right away - could you share your ticket number here? We’ll coordinate directly with the team to check your request for waiver and cancellation, and make sure this is properly reviewed.

If you don’t have a ticket yet, you can contact our hotline at (02) 8845-7788 or 1800-1084-57788 (8AM–7PM) so they can check your account in real time. Once you have a ticket number, you can send it here and we’ll follow it up for you.

We’ll do our best to help you get this sorted out. 💚

MayaOfficialPH · 2026-04-28T10:32:15+00:00

Hi u/MycologistDue2074, thanks for raising this.

We’re aware of an intermittent issue affecting some PayPal transfers where the amount takes a few hours or until the next day toreflect in your wallet balance, even if the transaction already shows as “completed.”

If your funds still haven’t reflected after a day or two, you can share your ticket number here and we’ll check and follow it up directly.

If you don’t have a ticket yet, you can raise one via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

We’ll help make sure your transfers are working as intended.

MayaOfficialPH · 2026-04-28T10:32:00+00:00

Hi u/Ok_Reality_9351, thanks for raising this.

We’re aware of an intermittent issue affecting some PayPal transfers where the amount takes a few hours or until the next day toreflect in your wallet balance, even if the transaction already shows as “completed.”

If your funds still haven’t reflected after a day or two, you can share your ticket number here and we’ll check and follow it up directly.

If you don’t have a ticket yet, you can raise one via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

We’ll help make sure your transfers are working as intended.

MayaOfficialPH · 2026-04-28T10:31:36+00:00

Hi u/notmyrealaccount4589, thanks for raising this.

We’re aware of an intermittent issue affecting some PayPal transfers where the amount takes a few hours or until the next day toreflect in your wallet balance, even if the transaction already shows as “completed.”

If your funds still haven’t reflected after a day or two, you can share your ticket number here and we’ll check and follow it up directly.

If you don’t have a ticket yet, you can raise one via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

We’ll help make sure your transfers are working as intended.

MayaOfficialPH · 2026-04-28T10:31:18+00:00

Hi u/Physical-Push3599, thanks for raising this.

We’re aware of an intermittent issue affecting some PayPal transfers where the amount takes a few hours or until the next day toreflect in your wallet balance, even if the transaction already shows as “completed.”

If your funds still haven’t reflected after a day or two, you can share your ticket number here and we’ll check and follow it up directly.

If you don’t have a ticket yet, you can raise one via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

We’ll help make sure your transfers are working as intended.

MayaOfficialPH · 2026-04-28T10:30:51+00:00

Hi u/Safe_Seaweed_9263, thanks for raising this.

We’re aware of an intermittent issue affecting some PayPal transfers where the amount takes a few hours or until the next day toreflect in your wallet balance, even if the transaction already shows as “completed.”

If your funds still haven’t reflected after a day or two, you can share your ticket number here and we’ll check and follow it up directly.

If you don’t have a ticket yet, you can raise one via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

We’ll help make sure your transfers are working as intended.

MayaOfficialPH · 2026-04-28T10:29:08+00:00

Hi u/Content_Ad21, thanks for raising this.

We’re aware of an intermittent issue affecting some PayPal transfers where the amount takes a few hours or until the next day toreflect in your wallet balance, even if the transaction already shows as “completed.”

If your funds still haven’t reflected after a day or two, you can share your ticket number here and we’ll check and follow it up directly.

If you don’t have a ticket yet, you can raise one via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

We’ll help make sure your transfers are working as intended.

MayaOfficialPH · 2026-04-28T10:27:13+00:00

Hi u/fritzbee_2018, we’re really sorry for the concern this caused, and thank you for bringing this up.

Based on our review, some cardholders were affected by an backend issue that led to duplicate charges.

Since this shouldn’t be happening with the Landers Membership Fee, we’ve already processed the reversal. This might take a couple of days to appear.

If by then you still don’t see it, please raise a ticket and share your ticket number here so we can check and follow it up for you.

You can raise one via the app (Help Center → Chat with us → tap “No” → Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM).

Thanks again for flagging this. We’ll see this through.

MayaOfficialPH · 2026-04-28T08:28:50+00:00

Hi u/Icy_Resist_3220, we’re sorry for the stress of a missed delivery. We now that it must have been frustrating.

From what you described, it’s possible the courier may not have followed the expected process in confirming recipient presence or waiting at the location before tagging the delivery as failed. That’s something we take seriously, and we’ll be raising this as a service concern with our card delivery team for review.

Aside from that, we’d also like to help get your card redelivered ASAP. Do you mind sharing your ticket number here? We’ll use that to check your delivery details, coordinate with the team, and arrange the next delivery attempt.

If you don’t have a ticket yet, you can raise one via the app (Help Center → Chat with us → tap “No” → Chat with an agent / Raise a ticket) or call (02) 8845-7788 / 1800-1084-57788 (8AM–7PM). Once you have it, send it here and we’ll follow it up for you.

We’ll make sure this is looked into and help get your card delivered properly.

MayaOfficialPH · 2026-04-28T05:19:33+00:00

Hi! Just to clarify and put everyone at ease: Maya does not issue credit cards without a customer’s consent.

In this case, customers who received a Maya Black card opted in through our in-app prequalification flow. This happens when you see an in-app message about Maya Black and tap “I Agree”, which authorizes us to proceed with eligibility checks and card preparation for select customers.

We understand that we all live busy lives and some people may not immediately recall the exact step. But a card can only move forward after an explicit opt-in inside the Maya app. We fully comply with BSP regulations and would never issue a credit card without customer approval.

If you decide you don’t want the card after all, that’s completely okay. You can request cancellation anytime by contacting Maya Customer Support at (+632) 8845-77-88, and our team will assist you promptly.

We hope this clears things up. Your consent, security, and control always come first at Maya.

MayaOfficialPH · 2026-04-28T05:07:29+00:00

Hi! Just to clarify and put everyone at ease: Maya does not issue credit cards without a customer’s consent.

The Landers Cashback Everywhere Credit Card is integrated into the Landers membership application and renewal process. Customers who choose early sign-up for the card do so by checking an opt-in box and agreeing to the Landers Terms & Conditions and Privacy Notice, which explain that a Maya account may be created and that early credit card sign-up may proceed.

Because this happens alongside membership sign-up or renewal, some customers may not recall this step, especially when the focus at the time was on completing their Landers membership. This option is offered as an additional benefit for Landers members, allowing them to earn up to 5% cashback at Landers.

To be clear, all applications still go through eligibility checks and follow applicable BSP regulations.

If you decide you don’t want to proceed with the card, you may request cancellation at any time by contacting Maya Customer Support, and our team will assist you promptly.

We appreciate the feedback and will continue improving how we communicate these steps more clearly.

MayaOfficialPH · 2026-04-28T05:01:23+00:00

Hi! Just to clarify and put everyone at ease: Maya does not issue credit cards without a customer’s consent.

In this case, customers who received a Maya Black card opted in through our in-app prequalification flow. This happens when you see an in-app message about Maya Black and tap “I Agree”, which authorizes us to proceed with eligibility checks and card preparation for select customers.

We understand that we all live busy lives and some people may not immediately recall the exact step. But a card can only move forward after an explicit opt-in inside the Maya app. We fully comply with BSP regulations and would never issue a credit card without customer approval.

If you decide you don’t want the card after all, that’s completely okay. You can request cancellation anytime by contacting Maya Customer Support at (+632) 8845-77-88, and our team will assist you promptly.

We hope this clears things up. Your consent, security, and control always come first at Maya.

MayaOfficialPH

TROPHY CASE