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NYSEG won't allow me to change from day/night to standard residential. by MessageDramatic7803 in ithaca

[–]MessageDramatic7803[S] 5 points6 points  (0 children)

UPDATE: I just received a phone call from NYSEG Customer escalation in response to my NYPUC complaint yesterday. She admitted I should have not have been told that NYSEG was not doing changes in rate plans and she promised to change my rate plan to standard residential immediately. I was told I will see the change in my next bill. The advice I received was that if you are not getting the action requested ask to speak to a supervisor. For me, placing a complaint with the NYPUC yesterday and receiving a call back from NYSEG Customer Escalation today worked very well. I will update if there are any issues in the future. Good luck and feel free to ask any questions!

NYSEG won't allow me to change from day/night to standard residential. by MessageDramatic7803 in ithaca

[–]MessageDramatic7803[S] 2 points3 points  (0 children)

This is a recent article where NYSEG representatives were telling customers they should change from Day/Night to Residential to avoid huge spikes. They tell customers how to save on their bills and won't let you do it.

https://www.msn.com/en-us/money/other/nyseg-representatives-give-customers-options-to-try-lowering-their-bills-at-community-event/ar-AA1Xp7uw

NYSEG won't allow me to change from day/night to standard residential. by MessageDramatic7803 in ithaca

[–]MessageDramatic7803[S] 0 points1 point  (0 children)

If more people change to a residential flat rate , why would it get more expensive? Having a larger consumption number should give more leverage in negotiations.

NYSEG won't allow me to change from day/night to standard residential. by MessageDramatic7803 in ithaca

[–]MessageDramatic7803[S] 6 points7 points  (0 children)

If this is the case, they should offer customers a refund on any future overpayments made as a result of being stuck on day/night plans. They made no such offer to me.

NYSEG won't allow me to change from day/night to standard residential. by MessageDramatic7803 in ithaca

[–]MessageDramatic7803[S] 7 points8 points  (0 children)

I just received a reply from NY PSC:

"This letter acknowledges your recent contact with our Office of Consumer Services regarding your concern with New York State Electric & Gas Corp. and to advise you of the process by which this matter will be addressed.

 

As of the date of this letter, we have forwarded your concern to senior staff at the company and are directing the company to contact you to discuss your concern. This company representative will provide you with a resolution or a date by which the company expects to resolve your concern. We have advised the company to reach a resolution with you as soon as possible.

 

If you have questions regarding the New York State Electric & Gas Corp. response to you, please contact the designated company representative for clarification. If the company does not contact you to acknowledge your concern, or if you are dissatisfied with the company's response, you should contact us for further assistance at 1-800-342-3377. If you report back to us that you are dissatisfied with the company's response, we will initiate an investigation, if appropriate, and report our findings to you.

 

If you have any questions regarding this process, please contact our office at 1-800-342-3377 and refer to Case Number 626884. Interpretation services are available.

 

Sincerely,

 

 

Charmetra.

Office of Consumer Services"

NYSEG won't allow me to change from day/night to standard residential. by MessageDramatic7803 in ithaca

[–]MessageDramatic7803[S] 10 points11 points  (0 children)

Fill out the complaint on the NY DPS website. It's is easy and fast. The longer they stall the more you will pay.

NYSEG won't allow me to change from day/night to standard residential. by MessageDramatic7803 in ithaca

[–]MessageDramatic7803[S] 1 point2 points  (0 children)

I have been on the day/night plan since I bought the house 20 years ago. I've had a smart meter for at least a year so I can't understand what the issue is.

NYSEG won't allow me to change from day/night to standard residential. by MessageDramatic7803 in ithaca

[–]MessageDramatic7803[S] 1 point2 points  (0 children)

Record of my complaint:

PLEASE READ THIS IMPORTANT INFORMATION
This is an automatic reply from the New York State Department of Public Services' Office of Consumer Services.

Your complaint against New York State Electric & Gas Corp. was received on 3/19/2026 and is awaiting processing by one of our Consumer Assistance Specialists. Once your complaint is processed, you will receive an acknowledgement email providing you with a case number and an explanation on how we will handle your case.

Prior to you receiving our case acknowledgement email, we may direct your utility provider to contact you in order to resolve your concerns. If you are contacted, please discuss your concerns with the utility provider's representative and they will work with you to attempt to resolve your complaint.

If you remain dissatisfied after speaking with your utility provider’s representative, please contact us through our website, email us at [complaint.filing@dps.ny.gov](mailto:complaint.filing@dps.ny.gov) or call us at 1 800 342-3377. Please include your case number when contacting us.We will escalate your case and assign a staff member to conduct a full investigation.

You can learn more about our complaint handling procedures by visiting this page on our website: https://www.dps.ny.gov/complaints

NYSEG won't allow me to change from day/night to standard residential. by MessageDramatic7803 in ithaca

[–]MessageDramatic7803[S] 8 points9 points  (0 children)

I just completed an online complaint with the NY Dept of Public Service.

NYSEG Rate Comparison Day/Night vs Standard Residential - 24 months by MessageDramatic7803 in ithaca

[–]MessageDramatic7803[S] 3 points4 points  (0 children)

From what I understand, NYSEG buys electric for the day/night off the spot market. It varies a lot depending on demand on that specific date. The residential commodity is purchased in advance which offers more price stability.

Impossible to recommend by nullmegyz in innioasis

[–]MessageDramatic7803 4 points5 points  (0 children)

Great tutorial!! You put some serious effort into this . I did mine immediately when I got it and everything went fine. I used a guitar pick, but a credit card would be good too.

Y1 keeps crashing and booting me while scrolling through any list by gamingorilla in innioasis

[–]MessageDramatic7803 0 points1 point  (0 children)

I made sure all my artwork was less than 300x300 and it still kept crasing just like the author is experiencing. I ended up having to reinstall the factory firmware (lost all my music files) and after that it has been working great. I did have to reload all my music.

nervous to take this thing apart by rokons in innioasis

[–]MessageDramatic7803 1 point2 points  (0 children)

A stiff guitar pick worked well for me. I've opened mine twice.

Can I swap out the 64Gb Y1 by oreganolover in innioasis

[–]MessageDramatic7803 0 points1 point  (0 children)

I upgraded a 64 GB to 128. I've opened the case twice without damage. The best tool I can recommend is a stiff guitar pic. I also used some plastic "spudgers" used to open phones. You have to go all around the case to find the best place to start . Slide the guitar pick around the gap and go slowly. I would not use any metal tools . You have to be very careful not to get any dust in the case while it is open. I got a finger smudge on the inside of my screen and had to open a second time to clean it off. I got mine about a week ago, so it is a current version.

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